tag:status.currencycloud.com,2005:/historyCurrencycloud Status - Incident History2024-03-19T08:48:56ZCurrencycloudtag:status.currencycloud.com,2005:Incident/200568292024-03-10T03:00:56Z2024-03-10T03:00:56ZProduction Environment - Emergency Maintenance<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:45</var> UTC</small><br><strong>Update</strong> - We be carrying out emergency maintenance on Sunday March 10th at 01:00 UTC</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:43</var> UTC</small><br><strong>Update</strong> - We have been informed of a requirement to perform critical database maintenance to our AWS infrastructure. Due to this we are delaying our planned PROD DR failover and utilising the down time to perform this work.<br /><br />We apologies for the inconvenience, we will be utilising the planned downtime already scheduled to minimise the impact</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>12:14</var> UTC</small><br><strong>Scheduled</strong> - The Currencycloud Production environment will be undergoing emergency maintenance on Sunday March 10th at 01:00 UTC.<br /><br />Access will be unavailable during the failover process. Payments, conversions and transfers will therefore not be able to be created.<br /><br />During the failover access will be unavailable for approximately 2 hours.</p>tag:status.currencycloud.com,2005:Incident/201756222024-03-09T11:00:56Z2024-03-09T11:00:56ZDemo Environment - Emergency Maintenance<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:38</var> UTC</small><br><strong>Scheduled</strong> - The Currencycloud DEMO environment will be undergoing emergency maintenance on Saturday March 9th at 09:00 UTC. <br /><br />Access will be unavailable during this maintenance window. Payments, conversions and transfers will therefore not be able to be created.<br /><br />We are sorry for any inconvenience this may cause you and we aim to keep any disruption to a minimum.</p>tag:status.currencycloud.com,2005:Incident/200417582024-02-21T22:34:39Z2024-02-21T22:34:39ZUnable to Retrieve rates or creating Conversions<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>22:34</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>21:20</var> UTC</small><br><strong>Investigating</strong> - We are experiencing a problem retrieving rates and creating new conversions, this is due to a 3rd party outage and we are working with the supplier on fixing the problem.</p>tag:status.currencycloud.com,2005:Incident/197247522024-02-11T02:33:26Z2024-02-11T02:33:26ZProduction Environment - Planned Outage<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>02:33</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>13:48</var> UTC</small><br><strong>Scheduled</strong> - The Currencycloud Production environment will be undergoing scheduled maintenance on Sunday February 11th at 01:00 UTC. <br /><br />Access will be unavailable during this maintenance window. Payments, conversions and transfers will therefore not be able to be created.<br /><br />We are sorry for any inconvenience this may cause you and we aim to keep any disruption to a minimum.</p>tag:status.currencycloud.com,2005:Incident/197247412024-02-03T10:24:23Z2024-02-03T10:24:23ZDemo Environment - Planned Outage<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>10:24</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>10:23</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>13:47</var> UTC</small><br><strong>Scheduled</strong> - The Currencycloud DEMO environment will be undergoing scheduled maintenance on Saturday February 3rd at 09:00 UTC. <br /><br />Access will be unavailable during this maintenance window. Payments, conversions and transfers will therefore not be able to be created.<br /><br />We are sorry for any inconvenience this may cause you and we aim to keep any disruption to a minimum.</p>tag:status.currencycloud.com,2005:Incident/198046222024-01-23T17:47:39Z2024-01-23T17:47:39ZDelay In Local CAD Collections<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>17:47</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>12:04</var> UTC</small><br><strong>Identified</strong> - The teams have identified the underlying issue and working to resolve.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>10:45</var> UTC</small><br><strong>Investigating</strong> - Currently we have a delay in processing some incoming Local CAD fundings.</p>tag:status.currencycloud.com,2005:Incident/196680362024-01-20T12:33:14Z2024-01-20T12:55:43ZDemo Environment - Planned Outage<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>12:33</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>14:26</var> UTC</small><br><strong>Scheduled</strong> - The Currencycloud DEMO environment will be undergoing scheduled maintenance on Saturday January 20th at 10:00 UTC. <br /><br />Access will be unavailable during this maintenance window. Payments, conversions and transfers will therefore not be able to be created.<br /><br />We are sorry for any inconvenience this may cause you and we aim to keep any disruption to a minimum.</p>tag:status.currencycloud.com,2005:Incident/196008062024-01-03T11:38:14Z2024-01-03T11:38:14ZDelay LOCAL CAD Collections<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>11:38</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>10:21</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.currencycloud.com,2005:Incident/194474622023-12-15T14:57:25Z2023-12-15T14:57:25ZIncrease in LOCAL EUR payments failing<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>14:57</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved by our provider<br /><br />Payments that failed will need to be resubmitted</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>11:39</var> UTC</small><br><strong>Identified</strong> - Issue has been identified with our provider we are working with them to get this resolved as soon as possible</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Update</strong> - We are working with our provider to understand the increase in failures</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>10:44</var> UTC</small><br><strong>Investigating</strong> - We are investigating an increase in LOCAL EUR payment failures, this issue is not impacting all payments.<br /><br />Payments are failing with unable to apply<br /><br />We are investigating the cause of this increase and will provide an update as soon as possible.</p>tag:status.currencycloud.com,2005:Incident/194118652023-12-13T11:53:04Z2023-12-13T11:53:04ZConfirmation of Payee - Update<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>11:53</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>12:04</var> UTC</small><br><strong>Identified</strong> - We have seen that not all accounts have been resolved<br /><br />A small set of accounts created between the hours of 00:00 to 09:30 are still experiencing issues.<br /><br />We expect this to be resolved by 09:30 tomorrow</p>tag:status.currencycloud.com,2005:Incident/194021422023-12-12T10:45:30Z2023-12-12T10:45:30ZConfirmation of Payee - Degraded<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>10:45</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>17:52</var> UTC</small><br><strong>Update</strong> - Our 3rd party provider is still working to resolve the issue as soon as possible</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>15:34</var> UTC</small><br><strong>Investigating</strong> - Some clients may experience an issue with validating new payees.<br /><br />Clients may see the error "account number does not exist".<br /><br />This is being actively worked on as a priority</p>tag:status.currencycloud.com,2005:Incident/192575822023-12-01T11:02:06Z2023-12-01T11:02:06ZUnable to create margin<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>11:02</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>09:32</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.currencycloud.com,2005:Incident/188658082023-11-19T12:00:00Z2023-11-19T12:03:21ZProduction Environment - Planned Outage<p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>12:03</var> UTC</small><br><strong>Update</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>11:28</var> UTC</small><br><strong>Scheduled</strong> - The Currencycloud Production environment will be undergoing scheduled maintenance on Sunday November 19th at 10:00 UTC. <br /><br />Access will be unavailable during this maintenance window. Payments, conversions and transfers will therefore not be able to be created.<br /><br />We are sorry for any inconvenience this may cause you and we aim to keep any disruption to a minimum.</p>tag:status.currencycloud.com,2005:Incident/191533112023-11-18T00:13:49Z2023-11-18T00:13:49ZSome Local USD payments for the 16th November are delayed<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>00:13</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>18:52</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>17:57</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.currencycloud.com,2005:Incident/191285082023-11-15T16:12:14Z2023-11-15T16:12:14ZError received on creating balance transfers<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>16:12</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>15:58</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>15:54</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>15:43</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.currencycloud.com,2005:Incident/190992852023-11-12T13:37:36Z2023-11-12T13:37:36ZDemo Environment - Planned Outage<p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>13:37</var> UTC</small><br><strong>Resolved</strong> - The maintenance work has now been completed.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>12:36</var> UTC</small><br><strong>Investigating</strong> - Demo environment platform scheduled maintenance work is currently still in progress.<br /><br />We will provide an update shortly.</p>tag:status.currencycloud.com,2005:Incident/188658132023-11-12T11:00:04Z2023-11-12T11:00:04ZDemo Environment - Planned Outage<p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>11:28</var> UTC</small><br><strong>Scheduled</strong> - The Currencycloud DEMO environment will be undergoing scheduled maintenance on Sunday November 12th at 10:00 UTC. <br /><br />Access will be unavailable during this maintenance window. Payments, conversions and transfers will therefore not be able to be created.<br /><br />We are sorry for any inconvenience this may cause you and we aim to keep any disruption to a minimum.</p>tag:status.currencycloud.com,2005:Incident/190117422023-11-03T15:57:09Z2023-11-03T15:57:09ZBeneficiary create service unavailable<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>15:57</var> UTC</small><br><strong>Resolved</strong> - We experienced an issue with the beneficiary create endpoint</p>tag:status.currencycloud.com,2005:Incident/189750222023-10-31T10:11:53Z2023-10-31T10:11:54ZLocal EUR payments are delayed<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>10:11</var> UTC</small><br><strong>Resolved</strong> - Issue has been resolved and payments are being submitted</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>04:08</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.currencycloud.com,2005:Incident/189140532023-10-24T15:39:37Z2023-10-24T15:39:37ZIssue with client onboarding forms<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>15:39</var> UTC</small><br><strong>Resolved</strong> - Issue identified and client impact resolved. A refresh might be required to allow the page to function correctly</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>15:33</var> UTC</small><br><strong>Investigating</strong> - We are investigating and issue with our onboarding forms not loading the drop down menu correctly.</p>tag:status.currencycloud.com,2005:Incident/187632122023-10-12T10:16:48Z2023-10-12T10:16:48ZUnable to download Transaction reports<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>10:16</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>09:15</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue that is preventing clients being able to download transactions reports.</p>tag:status.currencycloud.com,2005:Incident/187303622023-10-09T12:20:41Z2023-10-09T12:20:41ZPayments stuck ready to send<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>12:20</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>10:05</var> UTC</small><br><strong>Identified</strong> - We have identified the issue and working to resolve.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>09:43</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue that is causing a number of payments to stay in ready to send.</p>tag:status.currencycloud.com,2005:Incident/186864772023-10-04T17:41:16Z2023-10-04T17:41:16ZPlanned work to White label clients direct portal<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>17:41</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>17:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>09:06</var> UTC</small><br><strong>Scheduled</strong> - We are carrying out work that could impact white label broker logos and images on The Platform.<br /><br />This work will not impact the functionality of The Platform but could cause logos and images to not load for the duration of the work (this should only last 10-15 minutes and will commence at 18:30 GMT).<br /><br />Once the work is completed logos and images will revert to normal.</p>tag:status.currencycloud.com,2005:Incident/185756142023-09-30T10:14:07Z2023-09-30T10:14:07ZDemo Environment - Planned Outage<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>10:14</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>10:06</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>09:53</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is currently still in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>10:50</var> UTC</small><br><strong>Scheduled</strong> - The Currencycloud Demo environment will be undergoing emergency maintenance on Saturday September 30th at 09:00 UTC. Access will be unavailable during this maintenance window.</p>tag:status.currencycloud.com,2005:Incident/181711912023-09-23T09:57:59Z2023-09-23T09:57:59ZProduction Environment - Planned Outage<p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>09:57</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>13:39</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>09:57</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Scheduled</strong> - The Currencycloud Production environment will be undergoing scheduled maintenance on Saturday September 23rd at 09:00 UTC. <br /><br />Access will be unavailable during this maintenance window. Payments, conversions and transfers will therefore not be able to be created.<br /><br />We are sorry for any inconvenience this may cause you and we aim to keep any disruption to a minimum.</p>