Issue processing SWIFT payments

Incident Report for Currencycloud

Resolved

This incident has been resolved.

Posted Oct 11, 2019 - 14:15 UTC

Monitoring

A fix has been implemented and we are currently monitoring the service. Only the currencies previously highlighted missed today's cut off times. Apologies for any inconvenience caused.

Posted Oct 11, 2019 - 13:59 UTC

Update

We are continuing to investigate this issue.

Posted Oct 11, 2019 - 12:44 UTC

Update

We are continuing to investigate and have identified a probable cause of the issue. Currently the impact for payment completion today due to cut off times is to following currencies: CHF,DKK,NOK,SEK,ZAR for payments made after 09:30 BST. These will now complete on Monday.

Posted Oct 11, 2019 - 11:00 UTC

Investigating

We are currently investigating an issue with processing SWIFT payments. Further updates to follow asap.

Posted Oct 11, 2019 - 10:40 UTC

This incident affected: Payments.