Payment processing delays

Incident Report for Currencycloud

Resolved

The incident has been resolved.

Posted Nov 11, 2019 - 12:53 UTC

Monitoring

The backlog has been cleared and the system is now operational. We shall continue to monitor the service prior to resolving the incident.

Posted Nov 11, 2019 - 11:49 UTC

Identified

We have identified the issue and implemented a fix. Payments are being processed but some payments and their corresponding confirmation notifications may still be delayed slightly as the backlog is worked through.

Posted Nov 11, 2019 - 11:06 UTC

Investigating

We are currently experiencing some issues with our payments processing infrastructure, resulting in delays to all payment channels. We are urgently investigating the root cause.

Posted Nov 11, 2019 - 10:21 UTC

This incident affected: Payments.