API Availability issue

Incident Report for Currencycloud

Postmortem

Overview
An availability issue affected critical API endpoints, causing temporary service degradation. The issue was promptly resolved following a rollback of a recent internal change.

Client Impact
Between 10:14 AM and 10:51AM GMT on 5th November, a number of API endpoints experienced intermittent failures. As a result, small number of clients encountered issues when attempting to connect via API, with requests failing to process successfully within the expected time window. This led to retries and delays in workflow execution. While not all endpoints were impacted for the full duration, access service was reduced during this period.

Root Cause
The incident was caused by an unplanned production rollout of a change that disrupted the service. Retry mechanisms overwhelmed the system, leading to saturation and intermittent failures.

Remediation
The change was rolled back immediately to restore service. Monitoring was initiated to ensure continued system stability.

Currencycloud Confidential

Posted Nov 12, 2025 - 15:59 UTC

Resolved

The issue affecting our API endpoint availability has been resolved. Service has been fully restored, and all systems are operating normally.

Our team identified and remediated the underlying cause, and we’re monitoring to ensure continued stability.

Thank you for your patience while we worked to restore service.

Posted Nov 05, 2025 - 11:16 UTC

Identified

We are currently investigating an issue affecting the availability of our API endpoints. Our engineering team is actively reviewing and working on remediation. We'll provide updates as more information becomes available.

Thank you for your patience.

Posted Nov 05, 2025 - 10:44 UTC

This incident affected: API.