Investigating - We are currently investigating delays within the Confirmation of Payee (COP) inbound service.

Our engineering team is actively working to identify and resolve the issue as quickly as possible.

We will provide further updates as soon as more information becomes available.

We appreciate your patience while we work to resolve this.

Mar 13, 2026 - 17:33 UTC

About This Site

This page shows the status of Currencycloud systems. We encourage you to subscribe to alerts to be kept updated on any issues.

Our platform has 99.99% availability, subject to certain exceptions*. Our aim is that our platform won’t be down for more than 52 minutes a year, or to put it another way, a minute a week, tops. Trust us for a reliable platform that protects your revenue and keeps your customers satisfied.

*We will use all reasonable endeavors to ensure that the Transaction Platform is available 99.99% of the time during each calendar month (“Availability”). Availability excludes unavailability due to:

a) the Client’s breach of the Terms,
b) scheduled maintenance,
c) service interruptions caused by any third-party service provider,
d) the Client’s failure to pay any fee as required under the Commercial Agreement, or
e) a Beyond Reasonable Control Event (described in our Terms of Use).

Information about the availability of the Transaction Platform is available below.


If you have questions please contact support@currencycloud.com

API Operational
Payments Operational
Conversions Operational
Paydirect.io / Direct Operational
Notifications Operational
Balances Operational
Confirmation of Payee Operational
Other Operational
Hosting Infrastructure Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS lambda-eu-west-1 Operational
AWS lambda-eu-west-2 Operational
AWS lambda-eu-west-3 Operational
AWS route53 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-eu-west-3 Operational
AWS eks-eu-west-2 Operational
AWS eks-eu-west-1 Operational
AWS elasticache-eu-west-1 Operational
AWS elasticache-eu-west-2 Operational
Firewall Operational
Cloudflare Amsterdam, Netherlands - (AMS) Operational
Cloudflare Dublin, Ireland - (DUB) Operational
Cloudflare San Jose, CA, United States - (SJC) Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Recursive DNS Operational
2FA Operational
Twilio Authy 2FA Operational
Twilio Authy App Operational
Email & Communication Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
Slack Messaging Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 15, 2026

No incidents reported today.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

Unresolved incident: Delays in Confirmation of Payee (COP) inbound service.

Mar 12, 2026
Resolved - This incident has been resolved.
Mar 12, 12:27 UTC
Investigating - We are currently investigating an issue affecting login and API connectivity within our Demo testing environment. Some clients may experience difficulty accessing the demo platform or making API requests.

Our engineering team is actively working to identify and resolve the issue as quickly as possible.

Important: This issue only affects the Demo environment used for testing and development. Our live production environment is operating normally and is not impacted.

We will provide further updates as soon as more information becomes available.

We appreciate your patience while we work to resolve this.

Mar 12, 09:18 UTC
Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026
Completed - The scheduled maintenance has been completed.
Mar 8, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 01:00 UTC
Scheduled - The Currencycloud Production environment will be undergoing scheduled maintenance on Sunday March 8th at 01:00 UTC
Dec 17, 15:56 UTC
Mar 7, 2026

No incidents reported.

Mar 6, 2026
Completed - The scheduled maintenance has been completed.
Mar 6, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 11:00 UTC
Scheduled - We will be carrying out work on the Demo Environment that could cause clients to see errors during the work

This change is expected to cause HTTP/503s during the rollout time. The change rollout is expected to be one minute with safe margin to apply changes if needed or to rollback in case of sustained errors.

Mar 5, 16:26 UTC
Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026
Postmortem - Read details
Mar 4, 17:19 UTC
Resolved - The incident has now been resolved.
Mar 2, 12:40 UTC
Investigating - We are investigating an issue that is impacting clients using Payment Tracking for SWIFT Payments.
Mar 2, 10:00 UTC
Mar 1, 2026

No incidents reported.