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Resolved -
This incident has now been resolved, so there should be no further delayed payments. Apologies for any inconvenience caused if you have experienced delays.
Aug 5, 13:38 UTC
Update -
In addition to DKK we have noticed that a small number of EUR local payments have also been impacted, so may also have a one day delay. We are working to resolve the issue as quickly as possible
Aug 5, 12:34 UTC
Investigating -
We are currently experiencing an issue processing DKK payments. Payments created before 08:30 UTC today will be delayed by one day.
Aug 5, 08:52 UTC
Resolved -
After a further period of monitoring the Conversion service has now stabilised. This incident has now been Resolved. Apologies for any inconvenience caused.
Aug 4, 18:25 UTC
Update -
Unfortunately we are continuing to see some errors with Conversion creation. Payment creation is available.
Aug 4, 17:42 UTC
Monitoring -
The issue has been identified and a fix implemented, all services are now operational and we will continue to monitor before resolving this incident.
Aug 4, 17:33 UTC
Investigating -
We are currently experiencing issues with the creation of Payments and Conversions on the platform.
Investigations are ongoing with the highest priority and an update will be provided as soon as possible.
Aug 4, 17:02 UTC