Currencycloud Status

All Systems Operational

About This Site

You can view the latest status of Currencycloud systems from this page. We encourage you to subscribe to alerts if you want to be kept updated on any issues.

If you have questions please contact support@currencycloud.com

API Operational

Payments Operational

Conversions Operational

Paydirect.io / Direct Operational

Notifications Operational

Balances Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Uptime

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paydirect.io / direct.currencycloud.com

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www.currencycloud.com

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Demo API Uptime

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direct-demo.currencycloud.com

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Past Incidents

Jun 5, 2020

No incidents reported today.

Jun 4, 2020

No incidents reported.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

Delay updating EUR and USD balances

Resolved - This incident has been resolved.
May 29, 12:42 UTC

Monitoring - The Collections backlog has now cleared and we are monitoring the service.

Apologies for any inconvenience this may have caused.
May 29, 11:37 UTC

Investigating - We are currently investigating an issue with EUR and USD Collections

This has impacted Collections due to be processed this morning and will result in a delay in balances being updated for clients who fund this way.

We are urgently investigating and will provide further updates as soon as we have them.
May 29, 08:59 UTC

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

Platform Performance Degraded

Resolved - This Incident has now been resolved. The backlog of delayed payments has been processed and the platform performance restored. Apologies once again for any inconvenience caused.
May 26, 11:11 UTC

Monitoring - The performance issues have been resolved and we are currently monitoring the service.
May 26, 10:26 UTC

Update - Due to the current performance issues, we are experiencing Payment Delays for LOCAL EUR, GBP, SEK, DKK and NOK

As a result we have missed cut offs for SEK, DKK and NOK

We continue to investigate with the highest priority.
May 26, 10:06 UTC

Investigating - We are currently experiencing significant performance degradation across the platform and are urgently investigating.
Apologies for any inconvenience this is causing.
May 26, 08:29 UTC

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.