SMS Authentication Issues Affecting +86 Phone Numbers
Update - We have identified that some customers using mainland China (+86) phone numbers may experience issues receiving SMS verification codes required to access the Currencycloud platform.

Our investigation has determined that SMS delivery to mainland China is currently being impacted by regulatory restrictions and controls imposed by Chinese authorities. As a result, verification messages may be delayed or not delivered, preventing some users from completing authentication.

We are actively working with our messaging providers and partners to understand the scope of these restrictions, explore available mitigations, and identify potential long-term solutions. At this time, we do not have a confirmed resolution timeline.

We apologise for the inconvenience and will continue to provide updates as more information becomes available.
Sep 01, 2026 - 11:55 UTC
Monitoring - We are aware of an issue affecting SMS-based multi-factor authentication (MFA) for users with +86 China phone numbers, which may prevent some customers from receiving verification codes and accessing the Currencycloud platform.

Our SMS provider has advised that message delivery to China are currently subject to regulatory restrictions imposed by local authorities. As a result, SMS delivery cannot be guaranteed and may be impacted by factors outside of our provider's control.

Customers are encouraged to utilise email-based MFA, where available, as an alternative authentication method while we continue to work with our provider to address the SMS delivery challenges.
Sep 01, 2026 - 11:16 UTC
Investigating - We are currently investigating an issue affecting SMS authentication for users with +86 China phone numbers, which may prevent some customers from receiving verification codes and accessing the Currencycloud platform.

Our teams are actively investigating the issue and working on restoring normal authentication service as quickly as possible.
Thank you for your patience, and we apologise for any inconvenience caused.
Sep 01, 2026 - 06:53 UTC

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This page shows the status of Currencycloud systems. We encourage you to subscribe to alerts to be kept updated on any issues.

Our platform has 99.99% availability, subject to certain exceptions*. Our aim is that our platform won’t be down for more than 52 minutes a year, or to put it another way, a minute a week, tops. Trust us for a reliable platform that protects your revenue and keeps your customers satisfied.

*We will use all reasonable endeavors to ensure that the Transaction Platform is available 99.99% of the time during each calendar month (“Availability”). Availability excludes unavailability due to:

a) the Client’s breach of the Terms,
b) scheduled maintenance,
c) service interruptions caused by any third-party service provider,
d) the Client’s failure to pay any fee as required under the Commercial Agreement, or
e) a Beyond Reasonable Control Event (described in our Terms of Use).

Information about the availability of the Transaction Platform is available below.


If you have questions please contact support@currencycloud.com

API Operational
Payments Operational
Conversions Operational
Paydirect.io / Direct Operational
Notifications Operational
Balances Operational
Confirmation of Payee Operational
Other Operational
Hosting Infrastructure Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS lambda-eu-west-1 Operational
AWS lambda-eu-west-2 Operational
AWS lambda-eu-west-3 Operational
AWS route53 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-eu-west-3 Operational
AWS eks-eu-west-2 Operational
AWS eks-eu-west-1 Operational
AWS elasticache-eu-west-1 Operational
AWS elasticache-eu-west-2 Operational
Firewall Operational
Cloudflare Amsterdam, Netherlands - (AMS) Operational
Cloudflare Dublin, Ireland - (DUB) Operational
Cloudflare San Jose, CA, United States - (SJC) Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Recursive DNS Operational
2FA Operational
Twilio Authy 2FA Operational
Twilio Authy App Operational
Email & Communication Degraded Performance
SendGrid SMTP Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
Slack Messaging Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Production Environment - Planned Outage Sep 13, 2026 00:00-02:00 UTC

The Currencycloud Production environment will be undergoing scheduled maintenance on Sunday September 13th at 00:00 UTC
Posted on Aug 06, 2026 - 08:17 UTC

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

DEMO Environment - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 20:00 UTC
Scheduled - We will be carrying out work on the Demo Environment that could cause clients to see errors during the work

This change is expected to cause HTTP/503s during the rollout time. The change rollout is expected to be one minute with safe margin to apply changes if needed or to rollback in case of sustained errors.
Aug 20, 12:19 UTC

Sep 2, 2026

Issue Affecting Payment Processing
Resolved - The issue impacting payment processing was related to payment status updates only.

All payments continued to be processed and executed as instructed. Due to an internal technical issue, we identified a delay in payment status updates being reflected within the platform. As a result, a subset of customers across multiple currencies and payment routes may have seen payments remain in an intermediate status for longer than expected, despite the payments being processed successfully.

The issue was successfully resolved on 1 September 2026. All payment statuses have since been updated correctly, and no delays were experienced in the underlying processing or execution of payments.

The service is operating normally. We apologise for any inconvenience caused.
Sep 2, 08:41 UTC
Investigating - We have identified an issue impacting payment processing. As a result, some payments may experience delays.

Our teams are actively investigating the issue and working to restore normal service as quickly as possible. Further updates will be provided as more information becomes available.
Sep 1, 15:34 UTC

Sep 1, 2026

Some Customers Unable to View Beneficiary Information
Resolved - The issue affecting the ability to view beneficiary information has now been resolved. Beneficiary details are loading normally and service stability has been confirmed through monitoring.

We apologize for the inconvenience caused and appreciate your patience while teams investigated and restored the service.
Sep 1, 16:15 UTC
Monitoring - We have implemented recovery actions and service functionality has been restored. Customers should once again be able to view beneficiary details and access records that were previously returning errors.

We are continuing to monitor the service to ensure stability while our teams complete their investigation into the underlying cause. We will provide a further update once issue is fully resolved.
Sep 1, 14:33 UTC
Investigating - We are investigating an issue affecting beneficiary details within Direct. As a result, some customers may be unable to view existing beneficiary information and may receive an error message when attempting to access beneficiary details.

Our teams are actively investigating and working to restore normal service. We will provide further updates as more information becomes available.
Sep 1, 13:36 UTC
Some Customers Experiencing Payment Failures and Processing Delays for CAD
Resolved - The issue affecting payment processing has been resolved and normal service has been restored.

During the incident, some customers experienced CAD payment failures. While services are now operating normally, a subset of CAD payments with a value date of 31 August 2026 did not complete successfully and were returned as failed. Customers with affected payments may need to resubmit those transactions.

We apologise for the inconvenience caused and thank our customers for their patience while we worked to restore service.
Sep 1, 11:06 UTC
Investigating - We are investigating an issue affecting payments processed through one of our banking partners. As a result, some customers may experience payment failures or delays in processing.

Our teams are actively investigating and working with the provider to determine the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
Aug 31, 17:20 UTC

Aug 31, 2026

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

Potential delays to SEK, NOK & DKK
Postmortem - Read details
Aug 27, 07:34 UTC
Resolved - We have implemented a fix for the issue affecting the processing of some SEK, NOK and DKK payments.

The fix has been successfully deployed and processing has now resumed. All affected payments have been processed in line with their instructed value dates, and no further customer impact is expected.

Our teams have completed validation activities and continue to monitor the service to ensure ongoing stability.
Aug 25, 15:13 UTC
Monitoring - We have implemented a fix for the issue that affected the processing of SEK, NOK and DKK payments.

The fix has resulted in the successful processing of the majority of previously impacted payments, which have now been processed with today's value date. A smaller subset of affected payments may still be delayed until the next available processing day.

Our teams are continuing to review and validate. Further updates will be provided as they become available.
Aug 25, 11:37 UTC
Identified - We have identified the cause of an issue affecting the processing of some payments and are currently implementing a fix.

Customers may experience delays to some SEK, NOK and DKK payments submitted since 08:51 BST. Delayed payments are expected to be processed on the next available processing day. Other payment routes continue to operate as expected.

Our engineering teams are completing the production rollout of the fix, restarting processing services, and validating recovery of the affected payment backlog. We continue to monitor the situation closely and will provide further updates as progress is confirmed.
Aug 25, 10:49 UTC
Investigating - We are currently investigating an issue affecting the processing of some payments.

Customers may experience delays in the processing of SEK, NOK and DKK payments while our engineers work to restore normal service. Other payment routes are operating as expected.

Our teams have identified the issue and are implementing a fix. We are monitoring the situation closely and will provide further updates as they become available.
Aug 25, 09:07 UTC

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

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