Currencycloud Status

All Systems Operational

About This Site

You can view the latest status of Currencycloud systems from this page. We encourage you to subscribe to alerts if you want to be kept updated on any issues.

If you have questions please contact support@currencycloud.com

API Operational

Payments Operational

Conversions Operational

Paydirect.io / Direct Operational

Notifications Operational

Balances Operational

Other Operational

Hosting Infrastructure Operational

AWS rds-eu-west-1 Operational

AWS rds-eu-west-2 Operational

AWS ec2-eu-west-1 Operational

AWS ec2-eu-west-2 Operational

AWS ec2-eu-west-3 Operational

AWS lambda-eu-west-1 Operational

AWS lambda-eu-west-2 Operational

AWS lambda-eu-west-3 Operational

AWS route53 Operational

AWS s3-eu-west-1 Operational

AWS s3-eu-west-2 Operational

AWS s3-eu-west-3 Operational

Firewall Operational

Cloudflare Amsterdam, Netherlands - (AMS) Operational

Cloudflare Dublin, Ireland - (DUB) Operational

Cloudflare London, United Kingdom - (LHR) Operational

Cloudflare San Jose, CA, United States - (SJC) Operational

Cloudflare DNS Root Servers Operational

Cloudflare DNS Updates Operational

Cloudflare Cloudflare Authoritative DNS Operational

Cloudflare Cloudflare Recursive DNS Operational

2FA Operational

Twilio Authy 2FA Operational

Twilio Authy App Operational

Email Operational

SendGrid SMTP Operational

SendGrid API v2 Operational

SendGrid API v3 Operational

Google Apps Gmail Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Uptime

Fetching

paydirect.io / direct.currencycloud.com

Fetching

www.currencycloud.com

Fetching

Demo API Uptime

Fetching

direct-demo.currencycloud.com

Fetching

Past Incidents

Feb 28, 2021

No incidents reported today.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

Notifications not being sent to customers

Resolved - The backlog of delayed notifications has been processed and the service remains stable following a period of monitoring, therefore this Incident is now considered Resolved.
Feb 23, 16:31 UTC

Monitoring - Service has been restored and new notifications are being sent. The notifications that were delayed earlier caused a significant backlog which is currently being worked though, we will monitor the service until that backlog has cleared.
Feb 23, 13:29 UTC

Update - We are continuing to work on the fix, unfortunately it is taking a little longer to deploy than expected
Feb 23, 12:21 UTC

Identified - The issue has been identified and a fix is being deployed, we estimate that the issue will be resolved in around 40 minutes
Feb 23, 11:02 UTC

Investigating - We are investigating an issue with notifications being delayed
Feb 23, 08:46 UTC

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

Planned Maintenance - Local GBP Payments

Completed - The scheduled maintenance has been completed.
Feb 18, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 04:30 UTC

Scheduled - Our banking partner will be undertaking Planned Maintenance between 04:30 and 07:00 UTC on Thursday 18/02/2021.

During this period local GBP payments can still be created but will not complete until maintenance has finished. In addition, on completion of the planned work any collections received during the window will credit and VANs will be assigned to newly created accounts if required.

If you have any questions, please contact support@currencycloud.com
Feb 17, 14:24 UTC

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

Payment Delays

Resolved - This incident has been resolved.
Feb 15, 15:15 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 15, 14:07 UTC

Investigating - We are currently investigating an issue releasing a minority of payments that were created over the last 4 days, with a value date of today.
Feb 15, 12:50 UTC

Feb 14, 2021

No incidents reported.