Currencycloud Status

All Systems Operational

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You can view the latest status of Currencycloud systems from this page. We encourage you to subscribe to alerts if you want to be kept updated on any issues.

If you have questions please contact support@currencycloud.com

API Operational

Payments Operational

Conversions Operational

Paydirect.io / Direct Operational

Notifications Operational

Balances Operational

Other Operational

Hosting Infrastructure Operational

AWS rds-eu-west-1 Operational

AWS rds-eu-west-2 Operational

AWS ec2-eu-west-1 Operational

AWS ec2-eu-west-2 Operational

AWS ec2-eu-west-3 Operational

AWS lambda-eu-west-1 Operational

AWS lambda-eu-west-2 Operational

AWS lambda-eu-west-3 Operational

AWS route53 Operational

AWS s3-eu-west-1 Operational

AWS s3-eu-west-2 Operational

AWS s3-eu-west-3 Operational

AWS eks-eu-west-2 Operational

AWS eks-eu-west-1 Operational

AWS elasticache-eu-west-1 Operational

AWS elasticache-eu-west-2 Operational

Firewall Operational

Cloudflare Amsterdam, Netherlands - (AMS) Operational

Cloudflare Dublin, Ireland - (DUB) Operational

Cloudflare London, United Kingdom - (LHR) Operational

Cloudflare San Jose, CA, United States - (SJC) Operational

Cloudflare DNS Root Servers Operational

Cloudflare DNS Updates Operational

Cloudflare Cloudflare Authoritative DNS Operational

Cloudflare Cloudflare Recursive DNS Operational

2FA Operational

Twilio Authy 2FA Operational

Twilio Authy App Operational

Email & Communication Operational

SendGrid SMTP Operational

SendGrid API v2 Operational

SendGrid API v3 Operational

Google Apps Gmail Operational

Slack Messaging Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Uptime

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Demo API Uptime

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paydirect.io / direct.currencycloud.com

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direct-demo.currencycloud.com

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www.currencycloud.com

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Past Incidents

Sep 25, 2022

No incidents reported today.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

Quote time outs booking conversions (Non APAC) currencies.

Resolved - The issue has been resolved
Sep 15, 22:24 UTC

Investigating - We are monitoring an issue with create conversions for non APAC trades, the service has not recovered after the 90 second daily downtime from 17:00 ET.

Issue has been raised with the FX provider to resolve the issue.
Sep 15, 21:37 UTC

Sep 14, 2022

No incidents reported.

Sep 13, 2022

DEMO Notifications not being sent to customers

Resolved - This incident has been resolved.
Sep 13, 15:42 UTC

Monitoring - A fix has been implemented and the backlog of notifications are being processed. We are continuing to monitor the situation.
Sep 13, 09:44 UTC

Identified - Notifications on DEMO have been queuing and not being sent out.

The issue has been identified and a fix is being implemented
Sep 13, 09:41 UTC

Errors on create conversions

Resolved - Issue has been resolved, we will continue to monitor the service and provide a root cause as soon as possible
Sep 13, 15:09 UTC

Monitoring - Issue has stopped, moving to monitoring
Sep 13, 13:44 UTC

Investigating - We are seeing a re occurrence of an issue with creating conversions, have escalated the issue to our FX provider
This does not impact creating conversion for APAC currencies
Sep 13, 11:24 UTC

Delay completing local CZK Payments

Resolved - Issue has been resolved and payments are now showing completed
Sep 13, 12:20 UTC

Investigating - We are working with our payment provider to resolve and issue with local CZK, payments have been submitted we are waiting to update the status
Sep 13, 10:08 UTC

Errors on create conversions

Resolved - Issue has been resolved, working with our FX provider to understand root cause
Sep 13, 10:54 UTC

Update - Working with our FX provider to understand the issue, teams are running a full health check on our platform.
Sep 13, 10:30 UTC

Investigating - We are investigating an issue impacting customers creating conversions
This does not impact creating conversion for APAC currencies
Sep 13, 10:11 UTC

Sep 12, 2022

Delays settling transactions

Resolved - Issue as been resolved, scaled up instances to clear the queue. Will leave the system scaled up
Sep 12, 13:27 UTC

Investigating - We are experiencing an issue settling trades, deposits, transfers and margin releases from available balances and are urgently investigating
Sep 12, 13:10 UTC

Sep 11, 2022

No incidents reported.