Currencycloud Status
All Systems Operational

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You can view the latest status of Currencycloud systems from this page. We encourage you to subscribe to alerts if you want to be kept updated on any issues.

If you have questions please contact support@currencycloud.com

API ? Operational
Payments ? Operational
Conversions ? Operational
Paydirect.io / Direct ? Operational
Notifications ? Operational
Balances ? Operational
Other ? Operational
Hosting Infrastructure Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS lambda-eu-west-1 Operational
AWS lambda-eu-west-2 Operational
AWS lambda-eu-west-3 Operational
AWS route53 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-eu-west-3 Operational
AWS eks-eu-west-2 Operational
AWS eks-eu-west-1 Operational
AWS elasticache-eu-west-1 Operational
AWS elasticache-eu-west-2 Operational
Firewall Operational
Cloudflare Amsterdam, Netherlands - (AMS) Operational
Cloudflare Dublin, Ireland - (DUB) Operational
Cloudflare London, United Kingdom - (LHR) Operational
Cloudflare San Jose, CA, United States - (SJC) Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Recursive DNS Operational
2FA Operational
Twilio Authy 2FA Operational
Twilio Authy App Operational
Email & Communication Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
Google Apps Gmail Operational
Slack Messaging Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Payment Services Jul 10, 01:00-07:00 UTC
The Currencycloud Production environment will be undergoing scheduled maintenance on Sunday July 10th at 01:00 UTC.

During this window the following endpoints will not be available:
/payments/create
/beneficiaries/create
/beneficiaries/validate
/beneficiaries/update
/reference/bank_details


Which means users will not be able to:
- Create payments
- Create new beneficiaries
- Make changes to existing beneficiaries
- Get bank details
- Use the bulk upload functionality in Direct UI
Posted on Jun 24, 12:42 UTC
System Metrics Month Week Day
API Uptime
Fetching
Demo API Uptime
Fetching
paydirect.io / direct.currencycloud.com ?
Fetching
direct-demo.currencycloud.com
Fetching
www.currencycloud.com
Fetching
Past Incidents
Jul 3, 2022

No incidents reported today.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022
currencycloud.com Currency Calculator
Completed - The scheduled maintenance has been completed.
Jun 27, 19:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 19:01 UTC
Scheduled - We are carrying out work on our currency calculator that unfortunately means it will not be functional until the work is completed

https://www.currencycloud.com/currency-calculator/
Jun 23, 18:58 UTC
Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022
DIRECT customers getting errors creating payments
Resolved - This incident has been resolved.
Jun 24, 10:17 UTC
Investigating - Customers using the DIRECT platform to create payments maybe see an internal server error message. Teams are working to resolve.
Jun 24, 08:49 UTC
Jun 23, 2022
currencycloud.com Currency Calculator
Completed - The scheduled maintenance has been completed.
Jun 23, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 12:00 UTC
Scheduled - We are carrying out work on our currency calculator that unfortunately means it will not be functional until the work is completed

https://www.currencycloud.com/currency-calculator/
Jun 23, 11:55 UTC
Jun 22, 2022

No incidents reported.

Jun 21, 2022
MAJOR PLATFORM OUTAGE PROD and DEMO
Resolved - This incident has been resolved.
Jun 21, 08:42 UTC
Monitoring - Services are recovering, but we will continue to monitor the platform for any issues.
Jun 21, 07:19 UTC
Update - Issue identified at Cloudflare

https://www.cloudflarestatus.com/

Identified - The issue has been identified and a fix is being implemented.

Investigating - Cloudflare is investigating wide-spread issues with our services and/or network.

Users may experience errors or timeouts reaching Cloudflare’s network or services.
Jun 21, 07:01 UTC
Investigating - Due to a third party network provider we are experiencing a major outage impacting production and demo environments. We will provide and update as soon as we can.
Jun 21, 06:50 UTC
Jun 20, 2022
Unable to Quote or Book APAC Trades
Resolved - This incident has been resolved.
Jun 20, 18:24 UTC
Update - We are continuing to work with our FX provider to resolve the issue.
Jun 20, 16:35 UTC
Investigating - We are currently investigating an issue impacting booking trades for APAC currencies. We have reached out to our FX provider to help resolve this issue.
Jun 20, 15:23 UTC
Jun 19, 2022

No incidents reported.

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