Currencycloud Status
All Systems Operational

About This Site

You can view the latest status of Currencycloud systems from this page. We encourage you to subscribe to alerts if you want to be kept updated on any issues.

If you have questions please contact support@currencycloud.com

API ? Operational
Payments ? Operational
Conversions ? Operational
Paydirect.io / Direct ? Operational
Notifications ? Operational
Balances ? Operational
Other ? Operational
Hosting Infrastructure Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS lambda-eu-west-1 Operational
AWS lambda-eu-west-2 Operational
AWS lambda-eu-west-3 Operational
AWS route53 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-eu-west-3 Operational
Firewall Operational
Cloudflare Amsterdam, Netherlands - (AMS) Operational
Cloudflare Dublin, Ireland - (DUB) Operational
Cloudflare London, United Kingdom - (LHR) Operational
Cloudflare San Jose, CA, United States - (SJC) Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Recursive DNS Operational
2FA Operational
Twilio Authy 2FA Operational
Twilio Authy App Operational
Email Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
Fetching
paydirect.io / direct.currencycloud.com ?
Fetching
www.currencycloud.com
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Demo API Uptime
Fetching
direct-demo.currencycloud.com
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Past Incidents
Sep 20, 2020

No incidents reported today.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020
Resolved - This issue has now been resolved, the backlog of delayed payments has cleared and no further delays are being observed.

Apologies for any inconvenience this may have caused.
Sep 14, 09:50 UTC
Investigating - We have observed delays processing local EUR, GBP, DKK, SEK and NOK payments this morning.
DKK payments created this morning will be delayed by one day.

We are working with our banking partner to resolve this issue.
Sep 14, 08:31 UTC
Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020
Resolved - This incident has been resolved.
Sep 11, 17:16 UTC
Investigating - Collections due to be received this afternoon from Local EUR Collections provider will result in a delay in balances being updated for clients who fund this way.

We are in contact with our banking partner and will provide further updates as soon as we receive them.
Sep 11, 16:24 UTC
Sep 10, 2020
Postmortem - Read details
Sep 10, 16:01 UTC
Resolved - This incident has been resolved.
Sep 10, 14:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 13:54 UTC
Investigating - We are experiencing a problem retrieving rates and creating new conversions, this is due to a 3rd party outage and we are working with the supplier on fixing the problem.
Sep 10, 13:01 UTC
Sep 9, 2020
Resolved - This Incident has now been resolved. Apologies for any delay in responding to your tickets, our support team will be working through the backlog as quickly as possible.
Sep 9, 13:14 UTC
Identified - We are currently experiencing an issue with our internal Customer Support system, which may cause a delay in responding to tickets you have raised. This will also impact the use of the Support functionality on the platform, via the Direct UI.

If you have urgent issues that need immediate support please contact our support team by phone, +44 (0) 203 597 4800
Sep 9, 12:02 UTC
Sep 8, 2020

No incidents reported.

Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.