Currencycloud Status

All Systems Operational

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You can view the latest status of Currencycloud systems from this page. We encourage you to subscribe to alerts if you want to be kept updated on any issues.

If you have questions please contact support@currencycloud.com

API Operational

Payments Operational

Conversions Operational

Paydirect.io / Direct Operational

Notifications Operational

Balances Operational

Other Operational

Hosting Infrastructure Operational

AWS rds-eu-west-1 Operational

AWS rds-eu-west-2 Operational

AWS ec2-eu-west-1 Operational

AWS ec2-eu-west-2 Operational

AWS ec2-eu-west-3 Operational

AWS lambda-eu-west-1 Operational

AWS lambda-eu-west-2 Operational

AWS lambda-eu-west-3 Operational

AWS route53 Operational

AWS s3-eu-west-1 Operational

AWS s3-eu-west-2 Operational

AWS s3-eu-west-3 Operational

AWS eks-eu-west-2 Operational

AWS eks-eu-west-1 Operational

AWS elasticache-eu-west-1 Operational

AWS elasticache-eu-west-2 Operational

Firewall Operational

Cloudflare Amsterdam, Netherlands - (AMS) Operational

Cloudflare Dublin, Ireland - (DUB) Operational

Cloudflare London, United Kingdom - (LHR) Operational

Cloudflare San Jose, CA, United States - (SJC) Operational

Cloudflare DNS Root Servers Operational

Cloudflare DNS Updates Operational

Cloudflare Cloudflare Authoritative DNS Operational

Cloudflare Cloudflare Recursive DNS Operational

2FA Operational

Twilio Authy 2FA Operational

Twilio Authy App Operational

Email & Communication Operational

SendGrid SMTP Operational

SendGrid API v2 Operational

SendGrid API v3 Operational

Google Apps Gmail Operational

Slack Messaging Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Demo Environment - Planned Outage Feb 4, 2023 09:00-10:00 UTC

Update - This maintenance has been delayed and will now take place on Saturday February 4th at 09:00 UTC.

Apologies for any inconvenience this may cause.
Jan 20, 2023 - 13:38 UTC

Scheduled - The Currencycloud Demo environment will be undergoing scheduled maintenance on Saturday January 21st at 09:00 UTC. Access will be unavailable during this maintenance window
Jan 13, 2023 - 17:31 UTC

Production Environment - Planned Outage Feb 11, 2023 09:00-10:00 UTC

Update - This maintenance has been delayed and will now take place on Saturday February 11th at 09:00 UTC.

The scope of the outage remains the same. Payments, conversions and transfers will therefore not be able to be created and funding will be delayed until the maintenance has completed

Apologies for any inconvenience this may cause.
Jan 20, 2023 - 13:41 UTC

Scheduled - The Currencycloud Production environment will be undergoing scheduled maintenance on Saturday January 28th at 09:00 UTC. Access will be unavailable during this maintenance window.

Payments, conversions and transfers will therefore not be able to be created and funding will be delayed until the maintenance has completed.
Jan 13, 2023 - 17:32 UTC

System Metrics Month Week Day

API Uptime

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Demo API Uptime

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paydirect.io / direct.currencycloud.com

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direct-demo.currencycloud.com

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www.currencycloud.com

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Past Incidents

Jan 27, 2023

No incidents reported today.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

Major platform outage

Resolved - Team is confident the system will remain stable, Resolving incident

Downtime 11:35 - 12:12
Jan 20, 16:35 UTC

Monitoring - Service has been restored but teams are continuing to monitor to mitigate any more issues.
Jan 20, 12:17 UTC

Update - All teams are in a major incident bridge to resolve the issue as quickly as possible
Jan 20, 12:09 UTC

Investigating - We are investigating an issue that is impacting the platform teams are working to resolve
Jan 20, 11:50 UTC

Jan 19, 2023

Performance degradation on the platform

Resolved - This incident has been resolved.
Jan 19, 17:59 UTC

Update - Restart completed
Jan 19, 14:40 UTC

Investigating - We are seeing degraded performance on the production platform.

We are going to scale up an internal service, doing so will cause a 1 min downtime to all services.
Jan 19, 14:30 UTC

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

Production Environment - Planned Outage

Completed - The scheduled maintenance has been completed.
Jan 14, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 09:00 UTC

Scheduled - The Currencycloud Production environment will be undergoing scheduled maintenance on Saturday January 14th at 09:00 UTC. Access will be unavailable during this maintenance window.

Payments, conversions and transfers will therefore not be able to be created and funding will be delayed until the maintenance has completed.
Dec 16, 13:56 UTC

Jan 13, 2023

www.currencycloud.com unavailable

Resolved - Site availability was restored at 18:28 UTC. An issue with our 3rd party service provider as been resolved.
Jan 13, 19:07 UTC

Investigating - We are investigating an issue with the currencycloud.com website.

Teams are working to restore full functionality as soon as possible
Jan 13, 18:14 UTC