Currencycloud Status
Investigating - We are investigating an issue that could cause delays to clients local PLN payments reaching the beneficiary.
Jun 19, 2024 - 13:22 UTC

About This Site

This page shows the status of Currencycloud systems. We encourage you to subscribe to alerts to be kept updated on any issues.

Our platform has 99.99% availability, subject to certain exceptions*. Our aim is that our platform won’t be down for more than 52 minutes a year, or to put it another way, a minute a week, tops. Trust us for a reliable platform that protects your revenue and keeps your customers satisfied.

*We will use all reasonable endeavors to ensure that the Transaction Platform is available 99.99% of the time during each calendar month (“Availability”). Availability excludes unavailability due to:

a) the Client’s breach of the Terms,
b) scheduled maintenance,
c) service interruptions caused by any third-party service provider,
d) the Client’s failure to pay any fee as required under the Commercial Agreement, or
e) a Beyond Reasonable Control Event (described in our Terms of Use).

Information about the availability of the Transaction Platform is available below.

If you have questions please contact

API ? Operational
Payments ? Operational
Conversions ? Operational / Direct ? Operational
Notifications ? Operational
Balances ? Operational
Other ? Operational
Hosting Infrastructure Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS lambda-eu-west-1 Operational
AWS lambda-eu-west-2 Operational
AWS lambda-eu-west-3 Operational
AWS route53 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-eu-west-3 Operational
AWS eks-eu-west-2 Operational
AWS eks-eu-west-1 Operational
AWS elasticache-eu-west-1 Operational
AWS elasticache-eu-west-2 Operational
Firewall Operational
Cloudflare Amsterdam, Netherlands - (AMS) Operational
Cloudflare Dublin, Ireland - (DUB) Operational
Cloudflare San Jose, CA, United States - (SJC) Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Recursive DNS Operational
2FA Operational
Twilio Authy 2FA Operational
Twilio Authy App Operational
Email & Communication Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
Google Apps Gmail Operational
Slack Messaging Operational
Degraded Performance
Partial Outage
Major Outage
API Uptime
Demo API Uptime
Fetching / ?
Past Incidents
Jun 20, 2024

No incidents reported today.

Jun 19, 2024

Unresolved incident: Clients may see delays in Local PLN.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Resolved - This incident has been resolved.
Jun 13, 10:03 UTC
Monitoring - A fix has been implemented and we are monitoring the issue for the beneficiary create endpoint on the Demo environment.
Jun 13, 09:43 UTC
Investigating - We are seeing an increased number of failures on beneficiary creation and are currently investigating.
Apologies for any inconvenience this may be causing.

Jun 13, 09:19 UTC
Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024
Completed - The scheduled maintenance has been completed.
Jun 9, 00:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 00:00 UTC
Scheduled - The Currencycloud Production environment will be undergoing scheduled maintenance on Sunday June 09th at 00:00 UTC.

Access will be unavailable during this maintenance window. Payments, conversions and transfers will therefore not be able to be created.

We are sorry for any inconvenience this may cause you and we aim to keep any disruption to a minimum.

May 20, 13:22 UTC
Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024
Resolved - Fix has been deployed and service has been stabilised
Jun 6, 09:44 UTC
Update - We are seeing poor performance on conversion create and rates endpoints.
Customers might see internal server errors as the system recovers.

We are working to resolve the issue as soon as possible

Jun 6, 07:41 UTC
Investigating - We are currently investigating this issue.
Jun 6, 06:44 UTC
Resolved - This incident has been resolved.
Jun 6, 00:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 23:09 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 5, 21:41 UTC
Investigating - We're experiencing an elevated level of API errors on account create and other endpoints
Jun 5, 20:08 UTC