All Systems Operational

About This Site

This page shows the status of Currencycloud systems. We encourage you to subscribe to alerts to be kept updated on any issues.

Our platform has 99.99% availability, subject to certain exceptions*. Our aim is that our platform won’t be down for more than 52 minutes a year, or to put it another way, a minute a week, tops. Trust us for a reliable platform that protects your revenue and keeps your customers satisfied.

*We will use all reasonable endeavors to ensure that the Transaction Platform is available 99.99% of the time during each calendar month (“Availability”). Availability excludes unavailability due to:

a) the Client’s breach of the Terms,
b) scheduled maintenance,
c) service interruptions caused by any third-party service provider,
d) the Client’s failure to pay any fee as required under the Commercial Agreement, or
e) a Beyond Reasonable Control Event (described in our Terms of Use).

Information about the availability of the Transaction Platform is available below.


If you have questions please contact support@currencycloud.com

API Operational
Payments Operational
Conversions Operational
Paydirect.io / Direct Operational
Notifications Operational
Balances Operational
Confirmation of Payee Operational
Other Operational
Hosting Infrastructure Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS lambda-eu-west-1 Operational
AWS lambda-eu-west-2 Operational
AWS lambda-eu-west-3 Operational
AWS route53 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-eu-west-3 Operational
AWS eks-eu-west-2 Operational
AWS eks-eu-west-1 Operational
AWS elasticache-eu-west-1 Operational
AWS elasticache-eu-west-2 Operational
Firewall Operational
Cloudflare Amsterdam, Netherlands - (AMS) Operational
Cloudflare Dublin, Ireland - (DUB) Operational
Cloudflare San Jose, CA, United States - (SJC) Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Recursive DNS Operational
2FA Operational
Twilio Authy 2FA Operational
Twilio Authy App Operational
Email & Communication Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
Slack Messaging Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 30, 2026

No incidents reported today.

Jun 29, 2026
Delay to local DKK payments
Postmortem - Read details
Jun 30, 16:58 UTC
Resolved - The issue impacting a subset of DKK local payments has now been resolved. The affected file has been successfully processed with our external network partners, and delayed payments have been completed.

We are continuing to work with the partner to understand the root cause and prevent recurrence.
Jun 29, 13:09 UTC
Investigating - We are currently investigating an issue impacting a subset of DKK local payments, where a file has not been successfully processed by an external network partner.

This is resulting in delays to affected payments, and our teams are actively working with the partner to validate and progress resolution.

Further updates will follow.
Jun 27, 23:57 UTC
Jun 28, 2026

No incidents reported.

Jun 27, 2026
Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026
Delays to Account Updates and Downstream Services
Postmortem - Read details
Jun 24, 13:00 UTC
Resolved - The issue impacting the flow of account related updates has now been resolved.

Our engineering teams have restored normal data processing and completed additional validation to ensure all affected services are operating as expected.

Any delays in reflecting account, permissions, or contact updates have been addressed, and systems are now processing new changes as normal.

We will continue to monitor closely to ensure ongoing stability.
Jun 19, 10:33 UTC
Investigating - We are currently investigating an issue impacting the flow of account-related updates across our platform.

As a result, some services that rely on these updates may experience delays in reflecting the latest account, permissions, or contact information. This may affect functionality across certain features, including virtual account management and related downstream services.

Our engineering teams have identified the underlying issue and are actively working to restore normal data flow.

We will provide a further update as soon as more information becomes available.
Jun 19, 08:13 UTC
Jun 18, 2026

No incidents reported.

Jun 17, 2026
Delay to RON Local Payments Processing
Postmortem - Read details
Jun 24, 08:51 UTC
Resolved - This incident has been resolved.
Jun 17, 09:23 UTC
Investigating - We are currently investigating an issue impacting a subset of RON local payments, where a file has not been successfully processed by an external network partner.

This is resulting in delays to affected payments, and our teams are actively working with the partner to validate and progress resolution.

Further updates will follow.
Jun 15, 16:13 UTC
Jun 16, 2026
Transaction Delays
Postmortem - Read details
Jun 25, 01:27 UTC
Resolved - The issue impacting transaction processing has now been resolved. All affected transactions have been successfully submitted for processing and are being completed.

Our teams have worked through the disruption and normal service has been restored, although a small number of transactions may still experience minor delays while final processing completes.

We apologise for any inconvenience caused and thank you for your patience while we resolved this issue.
Jun 16, 17:42 UTC
Monitoring - The issue impacting transaction processing has now been resolved, and services have been restored. Transactions are currently being processed, and our teams are working through a backlog of affected payments and collections.

While processing continues to recover, some delays may still be experienced as we return to normal service. All queued transactions are being handled automatically, and no client action is required.

We will continue to monitor the situation closely and provide further updates as needed.
Jun 16, 15:53 UTC
Identified - We are currently investigating an issue impacting the processing of some transactions, which is resulting in delays to payments and collections that require internal compliance checks.

Our teams have identified the affected component and are actively working to restore normal processing as quickly as possible. Transactions are being safely held and will be processed once the issue is resolved.

We will continue to provide updates as more information becomes available.
Jun 16, 14:39 UTC
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