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Resolved -
The incident has been resolved.
Nov 11, 12:53 UTC
Monitoring -
The backlog has been cleared and the system is now operational. We shall continue to monitor the service prior to resolving the incident.
Nov 11, 11:49 UTC
Identified -
We have identified the issue and implemented a fix. Payments are being processed but some payments and their corresponding confirmation notifications may still be delayed slightly as the backlog is worked through.
Nov 11, 11:06 UTC
Investigating -
We are currently experiencing some issues with our payments processing infrastructure, resulting in delays to all payment channels. We are urgently investigating the root cause.
Nov 11, 10:21 UTC
Resolved -
This incident has been resolved.
Nov 7, 18:43 UTC
Update -
All services restored following a release roll back.
Nov 7, 18:41 UTC
Update -
We are continuing to investigate this issue.
Nov 7, 18:40 UTC
Investigating -
We have a major incident impacting beneficiaries and static data via our API following a scheduled release. We are currently rolling back this release to restore these services.
Nov 7, 18:14 UTC