Currencycloud Status

All Systems Operational

About This Site

This page shows the status of Currencycloud systems. We encourage you to subscribe to alerts to be kept updated on any issues.

Our platform has 99.99% availability, subject to certain exceptions*. Our aim is that our platform won’t be down for more than 52 minutes a year, or to put it another way, a minute a week, tops. Trust us for a reliable platform that protects your revenue and keeps your customers satisfied.

*We will use all reasonable endeavors to ensure that the Transaction Platform is available 99.99% of the time during each calendar month (“Availability”). Availability excludes unavailability due to:

a) the Client’s breach of the Terms,
b) scheduled maintenance,
c) service interruptions caused by any third-party service provider,
d) the Client’s failure to pay any fee as required under the Commercial Agreement, or
e) a Beyond Reasonable Control Event (described in our Terms of Use).

Information about the availability of the Transaction Platform is available below.


If you have questions please contact support@currencycloud.com

API ? Operational
Payments ? Operational
Conversions ? Operational
Paydirect.io / Direct ? Operational
Notifications ? Operational
Balances ? Operational
Confirmation of Payee ? Operational
Other ? Operational
Hosting Infrastructure Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS lambda-eu-west-1 Operational
AWS lambda-eu-west-2 Operational
AWS lambda-eu-west-3 Operational
AWS route53 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-eu-west-3 Operational
AWS eks-eu-west-2 Operational
AWS eks-eu-west-1 Operational
AWS elasticache-eu-west-1 Operational
AWS elasticache-eu-west-2 Operational
Firewall Operational
Cloudflare Amsterdam, Netherlands - (AMS) Operational
Cloudflare Dublin, Ireland - (DUB) Operational
Cloudflare San Jose, CA, United States - (SJC) Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Recursive DNS Operational
2FA Operational
Twilio Authy 2FA Operational
Twilio Authy App Operational
Email & Communication Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
Google Apps Gmail Operational
Slack Messaging Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Production Environment - Planned Outage Jun 8, 2025 00:00-02:00 UTC

The Currencycloud Production environment will be undergoing scheduled maintenance on Sunday June 8th at 00:00 UTC UTC
Posted on Apr 10, 2025 - 09:56 UTC
May 15, 2025

No incidents reported today.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025
Completed - The scheduled maintenance has been completed.
May 11, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 00:00 UTC
Scheduled - The Currencycloud Production environment will be undergoing scheduled maintenance on Sunday May 11th at 00:00 UTC UTC
Apr 7, 10:03 UTC
May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025
Resolved - We’re pleased to confirm that the issue affecting CZK, RON, and HUF payments has been resolved. A fix was implemented on 6 May, which restored the service to expected performance levels.

All impacted payments originally value dated 5 and 6 May have been successfully resubmitted with a revised value date of 7 May.

We apologize for any inconvenience caused and appreciate your patience while we worked to resolve the issue.

May 8, 09:18 UTC
Identified - Investigation has identified due to an error within the companion files a number of CZK, RON & HUF payment files value dated 5th and 6th May have been delayed.

As of 12:30 the underlying issue has been corrected, remediation on those impacted payments continue, with further update to follow.

May 6, 13:05 UTC
Investigating - We are currently investigating an issue which may have resulted in delays to local RON, HUF and CZK payments value dated 5th may.

Further update to follow...

May 6, 10:02 UTC
May 7, 2025

No incidents reported.

May 6, 2025
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025
Completed - The scheduled maintenance has been completed.
May 3, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 08:00 UTC
Scheduled - The Currencycloud DEMO environment will be undergoing scheduled maintenance on Saturday May 3rd at 08:00 UTC.

During this time clients may experience intermittent errors accessing the Demo environment.

We are sorry for any inconvenience this may cause you and we aim to keep any disruption to a minimum.

Apr 28, 12:53 UTC
May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.