Currencycloud Status
Partially Degraded Service

About This Site

You can view the latest status of Currencycloud systems from this page. We encourage you to subscribe to alerts if you want to be kept updated on any issues.

If you have questions please contact support@currencycloud.com

API ? Operational
Payments ? Operational
Conversions ? Operational
Paydirect.io / Direct ? Operational
Notifications ? Operational
Balances ? Operational
Other ? Operational
Hosting Infrastructure Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS lambda-eu-west-1 Operational
AWS lambda-eu-west-2 Operational
AWS lambda-eu-west-3 Operational
AWS route53 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-eu-west-3 Operational
Firewall Operational
Cloudflare Amsterdam, Netherlands - (AMS) Operational
Cloudflare Dublin, Ireland - (DUB) Operational
Cloudflare London, United Kingdom - (LHR) Operational
Cloudflare San Jose, CA, United States - (SJC) Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Recursive DNS Operational
2FA Degraded Performance
Twilio Authy 2FA Degraded Performance
Twilio Authy App Operational
Email Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
Fetching
paydirect.io / direct.currencycloud.com ?
Fetching
www.currencycloud.com
Fetching
Demo API Uptime
Fetching
direct-demo.currencycloud.com
Fetching
Past Incidents
Nov 25, 2020

No incidents reported today.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020
Resolved - This incident has been resolved.
Nov 18, 11:43 UTC
Update - We are continuing to monitor for any further issues.
Nov 18, 11:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 11:17 UTC
Investigating - EUR Local collections are currently not being processed due to a banking partner issue.
This has affected Local EUR funding and will result in a delay in balances being updated for clients who fund this way.
We are in contact with our banking partner and will provide further updates as soon as we receive them
Nov 18, 10:17 UTC
Nov 17, 2020

No incidents reported.

Nov 16, 2020
Resolved - This incident has been resolved.
Nov 16, 17:32 UTC
Monitoring - After initially observing an increase in errors on the conversion create endpoint, the service has now recovered and remains stable.
We will continue to monitor the service to ensure it is functioning as normal.

Apologies for any inconvenience this may have caused.
Nov 16, 16:59 UTC
Investigating - We are urgently investigating an issue that is causing conversion creation to fail.
Nov 16, 16:45 UTC
Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020
Resolved - This incident has been resolved.
Nov 12, 18:10 UTC
Monitoring - This intermittent issue unfortunately resulted in some customer telephone calls not being able to be taken today, but it has now been resolved.

We will continue to closely monitor incoming calls for further issues.

Apologies if this has caused any inconvenience.
Nov 12, 17:01 UTC
Investigating - We are currently experiencing some issues with our phone system, if you are unable to get through to Customer Support by phone please email support@currencycloud.com.
Nov 12, 11:48 UTC
Nov 11, 2020

No incidents reported.