Currencycloud Status

All Systems Operational

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This page shows the status of Currencycloud systems. We encourage you to subscribe to alerts to be kept updated on any issues.

Our platform has 99.99% availability, subject to certain exceptions*. Our aim is that our platform won’t be down for more than 52 minutes a year, or to put it another way, a minute a week, tops. Trust us for a reliable platform that protects your revenue and keeps your customers satisfied.

*We will use all reasonable endeavors to ensure that the Transaction Platform is available 99.99% of the time during each calendar month (“Availability”). Availability excludes unavailability due to:

a) the Client’s breach of the Terms,
b) scheduled maintenance,
c) service interruptions caused by any third-party service provider,
d) the Client’s failure to pay any fee as required under the Commercial Agreement, or
e) a Beyond Reasonable Control Event (described in our Terms of Use).

Information about the availability of the Transaction Platform is available below.

If you have questions please contact support@currencycloud.com

API Operational

Payments Operational

Conversions Operational

Paydirect.io / Direct Operational

Notifications Operational

Balances Operational

Confirmation of Payee Operational

Other Operational

Hosting Infrastructure Operational

AWS rds-eu-west-1 Operational

AWS rds-eu-west-2 Operational

AWS ec2-eu-west-1 Operational

AWS ec2-eu-west-2 Operational

AWS ec2-eu-west-3 Operational

AWS lambda-eu-west-1 Operational

AWS lambda-eu-west-2 Operational

AWS lambda-eu-west-3 Operational

AWS route53 Operational

AWS s3-eu-west-1 Operational

AWS s3-eu-west-2 Operational

AWS s3-eu-west-3 Operational

AWS eks-eu-west-2 Operational

AWS eks-eu-west-1 Operational

AWS elasticache-eu-west-1 Operational

AWS elasticache-eu-west-2 Operational

Firewall Operational

Cloudflare Amsterdam, Netherlands - (AMS) Operational

Cloudflare Dublin, Ireland - (DUB) Operational

Cloudflare San Jose, CA, United States - (SJC) Operational

Cloudflare DNS Root Servers Operational

Cloudflare DNS Updates Operational

Cloudflare Cloudflare Authoritative DNS Operational

Cloudflare Cloudflare Recursive DNS Operational

2FA Operational

Twilio Authy 2FA Operational

Twilio Authy App Operational

Email & Communication Operational

SendGrid SMTP Operational

SendGrid API v2 Operational

SendGrid API v3 Operational

Google Apps Gmail Operational

Slack Messaging Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 12, 2025

No incidents reported today.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

Production Environment - Planned Outage

Completed - The scheduled maintenance has been completed.
Nov 9, 02:50 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 01:00 UTC

Scheduled - The Currencycloud Production environment will be undergoing scheduled maintenance on Sunday November 09th at 01:00 UTC
Oct 16, 14:17 UTC

Nov 8, 2025

DEMO Environment - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Nov 8, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 09:00 UTC

Update - Correction to Saturday November 8th at 09:00 UTC.
Nov 6, 16:02 UTC

Scheduled - The Currencycloud DEMO environment will be undergoing scheduled maintenance on Saturday November 8th at 09:00 UTC.

Access will be unavailable during this maintenance window. Payments, conversions and transfers will therefore not be able to be created.

We are sorry for any inconvenience this may cause you and we aim to keep any disruption to a minimum.
Nov 5, 14:31 UTC

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

Elevated API Errors

Resolved - This incident has been resolved.
Nov 5, 18:47 UTC

Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Nov 5, 17:52 UTC

API Availability issue

Resolved - The issue affecting our API endpoint availability has been resolved. Service has been fully restored, and all systems are operating normally.

Our team identified and remediated the underlying cause, and we’re monitoring to ensure continued stability.

Thank you for your patience while we worked to restore service.
Nov 5, 11:16 UTC

Identified - We are currently investigating an issue affecting the availability of our API endpoints. Our engineering team is actively reviewing and working on remediation. We'll provide updates as more information becomes available.

Thank you for your patience.
Nov 5, 10:44 UTC

Nov 4, 2025

DEMO Environment - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Nov 4, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 22:00 UTC

Scheduled - The Currencycloud DEMO environment will be undergoing scheduled maintenance on Tuesday November 4th at 22:00 UTC.

Access will be unavailable for approximately 40mins during this maintenance window. Payments, conversions and transfers will therefore not be able to be created.

We are sorry for any inconvenience this may cause you and we aim to keep any disruption to a minimum.
Oct 28, 14:45 UTC

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

Potential USD Processing Delays

Postmortem - Read details
Nov 4, 11:34 UTC

Resolved - The issue impacting our local USD network partners has been resolved.

We have confirmed that payment processing operated normally throughout the incident, and no client impact was identified.
Oct 31, 15:01 UTC

Update - Our local USD network partners are currently being monitored following reports of service disruptions. At this time, payment processing is operating normally, and no impact to transactions has been observed.

Our teams continue to review the situation with our partners to ensure service stability and preempt any potential delays.

We will provide further updates as more information becomes available.

Thank you for your patience and understanding.
Oct 30, 17:25 UTC

Monitoring - Our local USD network partners are currently experiencing delays in wire transaction processing due to a service disruptions.

Incoming and outgoing USD payments may be delayed.

Our teams are actively working with our partners to resolve the issue as quickly as possible.

We will provide further updates as more information becomes available.

Thank you for your patience and understanding.
Oct 29, 17:20 UTC

Oct 30, 2025

Oct 29, 2025