Currencycloud Status
All Systems Operational

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You can view the latest status of Currencycloud systems from this page. We encourage you to subscribe to alerts if you want to be kept updated on any issues.

If you have questions please contact support@currencycloud.com

API ? Operational
Payments ? Operational
Conversions ? Operational
Paydirect.io / Direct ? Operational
Notifications ? Operational
Balances ? Operational
Other ? Operational
Hosting Infrastructure Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS lambda-eu-west-1 Operational
AWS lambda-eu-west-2 Operational
AWS lambda-eu-west-3 Operational
AWS route53 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-eu-west-3 Operational
Firewall Operational
Cloudflare Amsterdam, Netherlands - (AMS) Operational
Cloudflare Dublin, Ireland - (DUB) Operational
Cloudflare London, United Kingdom - (LHR) Operational
Cloudflare San Jose, CA, United States - (SJC) Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Recursive DNS Operational
2FA Operational
Twilio Authy 2FA Operational
Twilio Authy App Operational
Email Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
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paydirect.io / direct.currencycloud.com ?
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www.currencycloud.com
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Demo API Uptime
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direct-demo.currencycloud.com
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Past Incidents
Aug 6, 2020

No incidents reported today.

Aug 5, 2020
Resolved - This incident has now been resolved, so there should be no further delayed payments. Apologies for any inconvenience caused if you have experienced delays.
Aug 5, 13:38 UTC
Update - In addition to DKK we have noticed that a small number of EUR local payments have also been impacted, so may also have a one day delay. We are working to resolve the issue as quickly as possible
Aug 5, 12:34 UTC
Investigating - We are currently experiencing an issue processing DKK payments. Payments created before 08:30 UTC today will be delayed by one day.
Aug 5, 08:52 UTC
Aug 4, 2020
Resolved - After a further period of monitoring the Conversion service has now stabilised. This incident has now been Resolved.
Apologies for any inconvenience caused.
Aug 4, 18:25 UTC
Update - Unfortunately we are continuing to see some errors with Conversion creation. Payment creation is available.
Aug 4, 17:42 UTC
Monitoring - The issue has been identified and a fix implemented, all services are now operational and we will continue to monitor before resolving this incident.
Aug 4, 17:33 UTC
Investigating - We are currently experiencing issues with the creation of Payments and Conversions on the platform.

Investigations are ongoing with the highest priority and an update will be provided as soon as possible.
Aug 4, 17:02 UTC
Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020
Resolved - A fix has been pushed to DEMO and PROD

The correct information should now be showing in DIRECT
Jul 30, 16:13 UTC
Investigating - We are aware of an issue that is impacting the information being displayed on Direct

Balances - United States Dollar > Fund

The Priority bank transfer and Regular bank transfer are the same.

This is only impacting the information being displayed

We are working on the problem now and looking to push a fix into Production as soon as possible
Jul 30, 15:14 UTC
Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.