Currencycloud Status
All Systems Operational

About This Site

You can view the latest status of Currencycloud systems from this page. We encourage you to subscribe to alerts if you want to be kept updated on any issues.

If you have questions please contact support@currencycloud.com

API ? Operational
Payments ? Operational
Conversions ? Operational
Paydirect.io / Direct ? Operational
Notifications ? Operational
Balances ? Operational
Other ? Operational
Hosting Infrastructure Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS lambda-eu-west-1 Operational
AWS lambda-eu-west-2 Operational
AWS lambda-eu-west-3 Operational
AWS route53 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-eu-west-3 Operational
AWS eks-eu-west-2 Operational
AWS eks-eu-west-1 Operational
AWS elasticache-eu-west-1 Operational
AWS elasticache-eu-west-2 Operational
Firewall Operational
Cloudflare Amsterdam, Netherlands - (AMS) Operational
Cloudflare Dublin, Ireland - (DUB) Operational
Cloudflare London, United Kingdom - (LHR) Operational
Cloudflare San Jose, CA, United States - (SJC) Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Recursive DNS Operational
2FA Operational
Twilio Authy 2FA Operational
Twilio Authy App Operational
Email & Communication Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
Google Apps Gmail Operational
Slack Messaging Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Demo Environment - Planned Outage Feb 4, 2023 09:00-10:00 UTC
Update - This maintenance has been delayed and will now take place on Saturday February 4th at 09:00 UTC.

Apologies for any inconvenience this may cause.

Jan 20, 2023 - 13:38 UTC
Scheduled - The Currencycloud Demo environment will be undergoing scheduled maintenance on Saturday January 21st at 09:00 UTC. Access will be unavailable during this maintenance window
Jan 13, 2023 - 17:31 UTC
Production Environment - Planned Outage Feb 11, 2023 09:00-10:00 UTC
Update - This maintenance has been delayed and will now take place on Saturday February 11th at 09:00 UTC.

The scope of the outage remains the same. Payments, conversions and transfers will therefore not be able to be created and funding will be delayed until the maintenance has completed

Apologies for any inconvenience this may cause.

Jan 20, 2023 - 13:41 UTC
Scheduled - The Currencycloud Production environment will be undergoing scheduled maintenance on Saturday January 28th at 09:00 UTC. Access will be unavailable during this maintenance window.

Payments, conversions and transfers will therefore not be able to be created and funding will be delayed until the maintenance has completed.

Jan 13, 2023 - 17:32 UTC
API Uptime
Fetching
Demo API Uptime
Fetching
paydirect.io / direct.currencycloud.com ?
Fetching
direct-demo.currencycloud.com
Fetching
www.currencycloud.com
Fetching
Past Incidents
Jan 27, 2023

No incidents reported today.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Resolved - Team is confident the system will remain stable, Resolving incident

Downtime 11:35 - 12:12

Jan 20, 16:35 UTC
Monitoring - Service has been restored but teams are continuing to monitor to mitigate any more issues.
Jan 20, 12:17 UTC
Update - All teams are in a major incident bridge to resolve the issue as quickly as possible
Jan 20, 12:09 UTC
Investigating - We are investigating an issue that is impacting the platform teams are working to resolve
Jan 20, 11:50 UTC
Jan 19, 2023
Resolved - This incident has been resolved.
Jan 19, 17:59 UTC
Update - Restart completed
Jan 19, 14:40 UTC
Investigating - We are seeing degraded performance on the production platform.

We are going to scale up an internal service, doing so will cause a 1 min downtime to all services.

Jan 19, 14:30 UTC
Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023
Completed - The scheduled maintenance has been completed.
Jan 14, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 09:00 UTC
Scheduled - The Currencycloud Production environment will be undergoing scheduled maintenance on Saturday January 14th at 09:00 UTC. Access will be unavailable during this maintenance window.

Payments, conversions and transfers will therefore not be able to be created and funding will be delayed until the maintenance has completed.

Dec 16, 13:56 UTC
Jan 13, 2023
Resolved - Site availability was restored at 18:28 UTC. An issue with our 3rd party service provider as been resolved.
Jan 13, 19:07 UTC
Investigating - We are investigating an issue with the currencycloud.com website.

Teams are working to restore full functionality as soon as possible

Jan 13, 18:14 UTC