Currencycloud Status
All Systems Operational

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You can view the latest status of Currencycloud systems from this page. We encourage you to subscribe to alerts if you want to be kept updated on any issues.

If you have questions please contact support@currencycloud.com

API ? Operational
Payments ? Operational
Conversions ? Operational
Paydirect.io / Direct ? Operational
Notifications ? Operational
Balances ? Operational
Other ? Operational
Hosting Infrastructure Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS lambda-eu-west-1 Operational
AWS lambda-eu-west-2 Operational
AWS lambda-eu-west-3 Operational
AWS route53 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-eu-west-3 Operational
Firewall Operational
Cloudflare Amsterdam, Netherlands - (AMS) Operational
Cloudflare Dublin, Ireland - (DUB) Operational
Cloudflare London, United Kingdom - (LHR) Operational
Cloudflare San Jose, CA, United States - (SJC) Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Recursive DNS Operational
2FA Operational
Twilio Authy 2FA Operational
Twilio Authy App Operational
Email Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
Google Apps Gmail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
Fetching
paydirect.io / direct.currencycloud.com ?
Fetching
www.currencycloud.com
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Demo API Uptime
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direct-demo.currencycloud.com
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Past Incidents
Apr 12, 2021

No incidents reported today.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Resolved - We have been able to successfully resubmit the AUD payments.

All AUD payments are now submitted and have not missed cutoffs.

We are working with our provider to understand the root cause of the problem they faced.
Apr 8, 16:05 UTC
Update - Our payment provider has identified an issue that only impacts local AUD payment submissions

We are having been working around this issue for all over other APAC currencies while they try to resolve the fault.
Apr 8, 15:58 UTC
Update - Our payment provider has identified an issue impacting AUD payment submissions.

We have been able to successfully submit Local SGD, HKD, INR, IDR, MYR & PHP.

We are continuing to work with them to resolve the issue with AUD.
Apr 8, 12:58 UTC
Identified - Our provider has identified the issue.

We are currently working around the problem to try and get payments out as soon as possible.
Apr 8, 12:10 UTC
Investigating - We are currently working on an issue with our local APAC payment provider, that is preventing us from submitting payments.

No payments have missed cutoff and we are working closely with them to resolve the issue.
Apr 8, 11:10 UTC
Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021
Postmortem - Read details
Apr 7, 13:45 UTC
Resolved - Service has remained stable but the teams are continuing to monitor
Mar 31, 15:21 UTC
Monitoring - We have restored service but are going to monitoring the system closely
Mar 31, 13:24 UTC
Update - Service looks to have failed - urgent action is taking to resolve
Mar 31, 13:06 UTC
Investigating - We are currently investigating an issue with /authenticate/api

This will impact some customers authenticating on DIRECT and via the API

Teams are working to restore the services as quickly as possible
Mar 31, 12:56 UTC
Mar 30, 2021

No incidents reported.

Mar 29, 2021
Postmortem - Read details
Apr 7, 13:43 UTC
Resolved - This incident has been resolved.
Mar 29, 12:18 UTC
Monitoring - Payments are now being process as normal, we will continue to monitor the system
Mar 29, 09:44 UTC
Update - SWIFT Currencies that have missed Cutoff

BGN, HRK, CZK, HUF, MXN, RON, PLN, TRY
Missed cut off for next day CNY, THB, UGX

Local currencies are impacted but have not missed cutoff
Mar 29, 08:46 UTC
Investigating - We are investigating an issue with releasing payments. The issue looks to be impacting all transfer channels

All tech teams are investigating as a matter of urgency
Mar 29, 08:37 UTC