Currencycloud Status
All Systems Operational

About This Site

This page shows the status of Currencycloud systems. We encourage you to subscribe to alerts to be kept updated on any issues.

Our platform has 99.99% availability, subject to certain exceptions*. Our aim is that our platform won’t be down for more than 52 minutes a year, or to put it another way, a minute a week, tops. Trust us for a reliable platform that protects your revenue and keeps your customers satisfied.

*We will use all reasonable endeavors to ensure that the Transaction Platform is available 99.99% of the time during each calendar month (“Availability”). Availability excludes unavailability due to:

a) the Client’s breach of the Terms,
b) scheduled maintenance,
c) service interruptions caused by any third-party service provider,
d) the Client’s failure to pay any fee as required under the Commercial Agreement, or
e) a Beyond Reasonable Control Event (described in our Terms of Use).

Information about the availability of the Transaction Platform is available below.


If you have questions please contact support@currencycloud.com

API ? Operational
Payments ? Operational
Conversions ? Operational
Paydirect.io / Direct ? Operational
Notifications ? Operational
Balances ? Operational
Confirmation of Payee ? Operational
Other ? Operational
Hosting Infrastructure Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS lambda-eu-west-1 Operational
AWS lambda-eu-west-2 Operational
AWS lambda-eu-west-3 Operational
AWS route53 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-eu-west-3 Operational
AWS eks-eu-west-2 Operational
AWS eks-eu-west-1 Operational
AWS elasticache-eu-west-1 Operational
AWS elasticache-eu-west-2 Operational
Firewall Operational
Cloudflare Amsterdam, Netherlands - (AMS) Operational
Cloudflare Dublin, Ireland - (DUB) Operational
Cloudflare San Jose, CA, United States - (SJC) Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Recursive DNS Operational
2FA Operational
Twilio Authy 2FA Operational
Twilio Authy App Operational
Email & Communication Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
Google Apps Gmail Operational
Slack Messaging Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Production Environment - Planned Outage Mar 9, 2025 01:00-03:00 UTC
The Currencycloud Production environment will be undergoing scheduled maintenance on Sunday March 9th at 01:00 UTC
Posted on Jan 08, 2025 - 15:27 UTC
Past Incidents
Feb 19, 2025

No incidents reported today.

Feb 18, 2025

No incidents reported.

Feb 17, 2025

No incidents reported.

Feb 16, 2025
Completed - The scheduled maintenance has been completed.
Feb 16, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 00:00 UTC
Scheduled - Intermittent outages may take place with Outbound requests on 16/02/2025 between 00:00 and 08:30 due to planned 3rd party maintenance.
Feb 13, 18:20 UTC
Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025
Resolved - This incident has been resolved.
Feb 11, 09:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 10, 11:44 UTC
Investigating - Due to a technical issue the following currencies have been impacted and will be delayed by one day.

CHF, CZK, DKK, HUF, MXN, NOK, PLN, RON, SEK, TRY, ZAR

Issue has been resolved and root cause to follow.

Feb 10, 11:43 UTC
Feb 10, 2025
Feb 9, 2025
Completed - The scheduled maintenance has been completed.
Feb 9, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 01:00 UTC
Scheduled - The Currencycloud Production environment will be undergoing scheduled failover on Sunday February 9th at 01:00 UTC.

Access will be unavailable during the failover process. Payments, conversions and transfers will therefore not be able to be created.

During the failover access will be unavailable for approximately 1 hour.

Access will be restored briefly for approximately 30 minutes, before we fail back to our live environment, during this fail back process access will be unavailable again for approximately 1 hour.

Jan 22, 09:15 UTC
Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.