Service Under Maintenance

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This page shows the status of Currencycloud systems. We encourage you to subscribe to alerts to be kept updated on any issues.

Our platform has 99.99% availability, subject to certain exceptions*. Our aim is that our platform won’t be down for more than 52 minutes a year, or to put it another way, a minute a week, tops. Trust us for a reliable platform that protects your revenue and keeps your customers satisfied.

*We will use all reasonable endeavors to ensure that the Transaction Platform is available 99.99% of the time during each calendar month (“Availability”). Availability excludes unavailability due to:

a) the Client’s breach of the Terms,
b) scheduled maintenance,
c) service interruptions caused by any third-party service provider,
d) the Client’s failure to pay any fee as required under the Commercial Agreement, or
e) a Beyond Reasonable Control Event (described in our Terms of Use).

Information about the availability of the Transaction Platform is available below.


If you have questions please contact support@currencycloud.com

API Operational
Payments Operational
Conversions Operational
Paydirect.io / Direct Operational
Notifications Operational
Balances Operational
Confirmation of Payee Operational
Other Operational
Hosting Infrastructure Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS lambda-eu-west-1 Operational
AWS lambda-eu-west-2 Operational
AWS lambda-eu-west-3 Operational
AWS route53 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-eu-west-3 Operational
AWS eks-eu-west-2 Operational
AWS eks-eu-west-1 Operational
AWS elasticache-eu-west-1 Operational
AWS elasticache-eu-west-2 Operational
Firewall Under Maintenance
Cloudflare Amsterdam, Netherlands - (AMS) Under Maintenance
Cloudflare Dublin, Ireland - (DUB) Operational
Cloudflare San Jose, CA, United States - (SJC) Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Recursive DNS Operational
2FA Operational
Twilio Authy 2FA Operational
Twilio Authy App Operational
Email & Communication Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
Slack Messaging Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 17, 2026

No incidents reported today.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026
Platform Maintenance
Postmortem - Read details
May 13, 08:15 UTC
Resolved - This incident has been resolved.
May 10, 04:18 UTC
Monitoring - The planned platform maintenance has been extended.
May 10, 03:49 UTC
Production Environment - Scheduled Failover
Completed - The scheduled maintenance has been completed.
May 10, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 00:00 UTC
Update - The Currencycloud Production environment will be undergoing scheduled failover on Sunday May 10th at 00:00 UTC

Access will be unavailable during the failover process. Payments, conversions and transfers will therefore not be able to be created.

During the failover access will be unavailable for approximately 1 hour.

Access will be restored briefly for approximately 30 minutes, before we fail back to our live environment, during this fail back process access will be unavailable again for approximately 1 hour.
Apr 21, 14:48 UTC
Scheduled - The Currencycloud Production environment will be undergoing scheduled maintenance on Sunday May 10th at 00:00 UTC
Mar 24, 15:17 UTC
May 9, 2026

No incidents reported.

May 8, 2026
Local EUR Payment Status
Postmortem - Read details
May 13, 08:05 UTC
Resolved - Payment statuses have been updated, now fully reflect their final status.

During this period payments have continued to process and settle as expected throughout.

Thank you for your patients.
May 8, 15:40 UTC
Monitoring - The issue affecting status updates for local EUR payments has been corrected.

Payment statuses are updating correctly; however, due to earlier processing volumes, it may take a few hours for all outstanding payments to fully reflect their final status.

Payments have continued to process and settle as expected throughout. We will continue to monitor closely until all status updates are fully reconciled.
May 8, 11:35 UTC
Investigating - We are currently experiencing an issue affecting the status updates for local EUR payments.

While the displayed status may not reflect the latest state, payments themselves are processing as expected with no impact to settlement.

Our teams are actively working to restore correct status reporting. We will provide a further update once the issue is resolved.
May 8, 10:57 UTC
Service Update – Customer Support Availability
Postmortem - Read details
May 13, 08:03 UTC
Resolved - The issue affecting our phone support service has now been resolved.

All support channels, including phone, email, and in‑app support, are fully operational.

We apologise for any inconvenience caused and thank you for your patience.
May 8, 14:10 UTC
Investigating - We are currently experiencing an issue affecting our phone support service, which may make it difficult for customers to reach us by telephone.

Our teams are actively working to restore full phone support as quickly as possible. In the meantime, customers are encouraged to contact us via alternative channels, including email and in‑app support, where services remain available.

Further updates will be provided as more information becomes available.
May 8, 09:41 UTC
May 7, 2026
Intermittent Two‑Factor Authentication Issues
Postmortem - Read details
May 13, 08:01 UTC
Resolved - The issue affecting Authy two‑factor authentication (2FA) has been resolved and customers should now be able to log in as normal.

We will continue to monitor authentication services to ensure ongoing stability.

Thank you for your patience while this was investigated.
May 7, 16:13 UTC
Investigating - We are currently aware that some customers may experience intermittent issues when using Authy for two‑factor authentication (2FA), which may affect the ability to log in.

While we investigate this, customers experiencing issues are advised to temporarily use SMS‑based verification where available as an alternative method.

Our teams are monitoring the situation closely and we will provide further updates as more information becomes available. We apologise for any inconvenience caused and thank you for your patience.
May 7, 11:16 UTC
May 6, 2026

No incidents reported.

May 5, 2026
Erste Payment Status Updates
Postmortem - Read details
May 7, 08:32 UTC
Resolved - This incident has been resolved.
May 5, 11:25 UTC
Update - This incident has been resolved.
May 5, 11:16 UTC
Investigating - We are currently investigating an issue affecting the status updates for some Erste payments. Payments are processing as expected, however status confirmations may temporarily appear delayed due to pending acknowledgements from our Erste network partner. This may cause some payments to display as incomplete even though they are being processed normally.

We are working closely with the network partner to receive the outstanding acknowledgements and update payment statuses accordingly. No action is required from clients at this time.Thank you for your patience, and we apologize for any inconvenience caused.
May 4, 16:05 UTC
May 4, 2026
May 3, 2026

No incidents reported.

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