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Resolved -
We have now received the required data from our banking partner and we are now processing collections. We are awaiting confirmation regarding the cause of the delay from our banking partner. Apologies for any inconvenience caused by any delayed EUR balance updates.
Dec 10, 11:30 UTC
Investigating -
EUR Collections are currently not being processed due to a banking partner issue. This has affected all EUR Collections due to be processed this morning and will result in balances not being updated until tomorrow for clients who fund this way. We are in contact with our banking partner and will provide further updates as soon as we receive them.
Dec 10, 10:00 UTC
Resolved -
We have now received the required data from our banking partner and we are now processing collections. We are awaiting confirmation regarding the cause of the delay from our banking partner. Apologies for any inconvenience caused by any delayed EUR balance updates.
Dec 6, 10:54 UTC
Investigating -
EUR Collections are currently not being processed due to a banking partner issue. This has affected all EUR Collections due to be processed this morning and will result in balances not being updated until tomorrow for clients who fund this way. We are in contact with our banking partner and will provide further updates as soon as we receive them.
Dec 6, 09:32 UTC
Resolved -
All SWIFT payments are now being processed as normal and the backlog has been cleared.
Nov 29, 12:08 UTC
Investigating -
We are investigating an issue which has caused All SWIFT payments created this morning to be held but not completed. Further updates will follow shortly.
Nov 29, 10:17 UTC