Currencycloud Status
All Systems Operational

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You can view the latest status of Currencycloud systems from this page. We encourage you to subscribe to alerts if you want to be kept updated on any issues.

If you have questions please contact support@currencycloud.com

API ? Operational
Payments ? Operational
Conversions ? Operational
Paydirect.io / Direct ? Operational
Notifications ? Operational
Balances ? Operational
Other ? Operational
Hosting Infrastructure Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS lambda-eu-west-1 Operational
AWS lambda-eu-west-2 Operational
AWS lambda-eu-west-3 Operational
AWS route53 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-eu-west-3 Operational
AWS eks-eu-west-2 Operational
AWS eks-eu-west-1 Operational
AWS elasticache-eu-west-1 Operational
AWS elasticache-eu-west-2 Operational
Firewall Operational
Cloudflare Amsterdam, Netherlands - (AMS) Operational
Cloudflare Dublin, Ireland - (DUB) Operational
Cloudflare London, United Kingdom - (LHR) Operational
Cloudflare San Jose, CA, United States - (SJC) Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Recursive DNS Operational
2FA Operational
Twilio Authy 2FA Operational
Twilio Authy App Operational
Email & Communication Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
Google Apps Gmail Operational
Slack Messaging Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
Fetching
Demo API Uptime
Fetching
paydirect.io / direct.currencycloud.com ?
Fetching
direct-demo.currencycloud.com
Fetching
www.currencycloud.com
Fetching
Past Incidents
Sep 25, 2022

No incidents reported today.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022
Resolved - The issue has been resolved
Sep 15, 22:24 UTC
Investigating - We are monitoring an issue with create conversions for non APAC trades, the service has not recovered after the 90 second daily downtime from 17:00 ET.

Issue has been raised with the FX provider to resolve the issue.

Sep 15, 21:37 UTC
Sep 14, 2022

No incidents reported.

Sep 13, 2022
Resolved - This incident has been resolved.
Sep 13, 15:42 UTC
Monitoring - A fix has been implemented and the backlog of notifications are being processed. We are continuing to monitor the situation.
Sep 13, 09:44 UTC
Identified - Notifications on DEMO have been queuing and not being sent out.

The issue has been identified and a fix is being implemented

Sep 13, 09:41 UTC
Resolved - Issue has been resolved, we will continue to monitor the service and provide a root cause as soon as possible
Sep 13, 15:09 UTC
Monitoring - Issue has stopped, moving to monitoring
Sep 13, 13:44 UTC
Investigating - We are seeing a re occurrence of an issue with creating conversions, have escalated the issue to our FX provider
This does not impact creating conversion for APAC currencies

Sep 13, 11:24 UTC
Resolved - Issue has been resolved and payments are now showing completed
Sep 13, 12:20 UTC
Investigating - We are working with our payment provider to resolve and issue with local CZK, payments have been submitted we are waiting to update the status
Sep 13, 10:08 UTC
Resolved - Issue has been resolved, working with our FX provider to understand root cause
Sep 13, 10:54 UTC
Update - Working with our FX provider to understand the issue, teams are running a full health check on our platform.
Sep 13, 10:30 UTC
Investigating - We are investigating an issue impacting customers creating conversions
This does not impact creating conversion for APAC currencies

Sep 13, 10:11 UTC
Sep 12, 2022
Resolved - Issue as been resolved, scaled up instances to clear the queue. Will leave the system scaled up
Sep 12, 13:27 UTC
Investigating - We are experiencing an issue settling trades, deposits, transfers and margin releases from available balances and are urgently investigating
Sep 12, 13:10 UTC
Sep 11, 2022

No incidents reported.