You can view the latest status of Currencycloud systems from this page. We encourage you to subscribe to alerts if you want to be kept updated on any issues.
Resolved -
This incident has been resolved.
Nov 18, 11:43 UTC
Update -
We are continuing to monitor for any further issues.
Nov 18, 11:42 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 18, 11:17 UTC
Investigating -
EUR Local collections are currently not being processed due to a banking partner issue. This has affected Local EUR funding and will result in a delay in balances being updated for clients who fund this way. We are in contact with our banking partner and will provide further updates as soon as we receive them
Nov 18, 10:17 UTC
Resolved -
This incident has been resolved.
Nov 16, 17:32 UTC
Monitoring -
After initially observing an increase in errors on the conversion create endpoint, the service has now recovered and remains stable. We will continue to monitor the service to ensure it is functioning as normal.
Apologies for any inconvenience this may have caused.
Nov 16, 16:59 UTC
Investigating -
We are urgently investigating an issue that is causing conversion creation to fail.
Nov 16, 16:45 UTC
Resolved -
This incident has been resolved.
Nov 12, 18:10 UTC
Monitoring -
This intermittent issue unfortunately resulted in some customer telephone calls not being able to be taken today, but it has now been resolved.
We will continue to closely monitor incoming calls for further issues.
Apologies if this has caused any inconvenience.
Nov 12, 17:01 UTC
Investigating -
We are currently experiencing some issues with our phone system, if you are unable to get through to Customer Support by phone please email support@currencycloud.com.
Nov 12, 11:48 UTC