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Resolved -
This issue has now been resolved, the backlog of delayed payments has cleared and no further delays are being observed.
Apologies for any inconvenience this may have caused.
Sep 14, 09:50 UTC
Investigating -
We have observed delays processing local EUR, GBP, DKK, SEK and NOK payments this morning. DKK payments created this morning will be delayed by one day.
We are working with our banking partner to resolve this issue.
Sep 14, 08:31 UTC
Resolved -
This incident has been resolved.
Sep 11, 17:16 UTC
Investigating -
Collections due to be received this afternoon from Local EUR Collections provider will result in a delay in balances being updated for clients who fund this way.
We are in contact with our banking partner and will provide further updates as soon as we receive them.
Sep 11, 16:24 UTC
Resolved -
This incident has been resolved.
Sep 10, 14:33 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 10, 13:54 UTC
Investigating -
We are experiencing a problem retrieving rates and creating new conversions, this is due to a 3rd party outage and we are working with the supplier on fixing the problem.
Sep 10, 13:01 UTC
Resolved -
This Incident has now been resolved. Apologies for any delay in responding to your tickets, our support team will be working through the backlog as quickly as possible.
Sep 9, 13:14 UTC
Identified -
We are currently experiencing an issue with our internal Customer Support system, which may cause a delay in responding to tickets you have raised. This will also impact the use of the Support functionality on the platform, via the Direct UI.
If you have urgent issues that need immediate support please contact our support team by phone, +44 (0) 203 597 4800
Sep 9, 12:02 UTC