All Systems Operational

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This page shows the status of Currencycloud systems. We encourage you to subscribe to alerts to be kept updated on any issues.

Our platform has 99.99% availability, subject to certain exceptions*. Our aim is that our platform won’t be down for more than 52 minutes a year, or to put it another way, a minute a week, tops. Trust us for a reliable platform that protects your revenue and keeps your customers satisfied.

*We will use all reasonable endeavors to ensure that the Transaction Platform is available 99.99% of the time during each calendar month (“Availability”). Availability excludes unavailability due to:

a) the Client’s breach of the Terms,
b) scheduled maintenance,
c) service interruptions caused by any third-party service provider,
d) the Client’s failure to pay any fee as required under the Commercial Agreement, or
e) a Beyond Reasonable Control Event (described in our Terms of Use).

Information about the availability of the Transaction Platform is available below.


If you have questions please contact support@currencycloud.com

API Operational
Payments Operational
Conversions Operational
Paydirect.io / Direct Operational
Notifications Operational
Balances Operational
Confirmation of Payee Operational
Other Operational
Hosting Infrastructure Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS lambda-eu-west-1 Operational
AWS lambda-eu-west-2 Operational
AWS lambda-eu-west-3 Operational
AWS route53 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-eu-west-3 Operational
AWS eks-eu-west-2 Operational
AWS eks-eu-west-1 Operational
AWS elasticache-eu-west-1 Operational
AWS elasticache-eu-west-2 Operational
Firewall Operational
Cloudflare Amsterdam, Netherlands - (AMS) Operational
Cloudflare Dublin, Ireland - (DUB) Operational
Cloudflare San Jose, CA, United States - (SJC) Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Recursive DNS Operational
2FA Operational
Twilio Authy 2FA Operational
Twilio Authy App Operational
Email & Communication Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
Slack Messaging Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 19, 2026

No incidents reported today.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

Subset Customers Experiencing CAD Payment Failures and Processing Delays
Resolved - CAD payment processing has remained stable since 14 September, with no repeat instances of the issue observed.

As service has continued to operate as expected throughout the monitoring period, this incident is now considered resolved. We will continue to work with relevant network partners on follow-up actions and preventative measures arising from our review of the incident.
Sep 17, 10:11 UTC
Monitoring - We have not observed any further instances of the issue affecting CAD payments since 14 September, and payment processing continues to operate as expected.

Our teams remain engaged with the banking partner to complete the root cause investigation into the initial subset of payment failures. While service remains stable, we will continue to monitor closely and provide further updates if new information becomes available.
Sep 16, 10:38 UTC
Investigating - We are currently investigating an issue affecting CAD payments processed through one of our banking partners. As a result, some customers may experience payment failures or delays in processing.

Our teams are actively working with the provider to identify the cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.
Sep 14, 16:09 UTC

Sep 16, 2026

Sep 15, 2026

No incidents reported.

Sep 14, 2026

Demo Environment Service Disruption
Postmortem - Read details
Sep 15, 15:39 UTC
Resolved - The issue affecting one of our non-production demonstration environments has now been fully resolved, and services have returned to normal operation.

The disruption was limited to the demo environment only. There was no impact to Currencycloud production services, client funds, payment processing, or live customer activity at any point during the incident.

Following remediation and validation activities, the affected demo services have been restored and are operating as expected. We will continue to monitor the environment as part of normal operational oversight.
Sep 14, 14:46 UTC
Investigating - We are currently investigating an issue affecting one of our non-production demonstration environments.

The issue is impacting access to and functionality within the demo environment only.

There is no impact to Currencycloud production services, client funds, payment processing, or live customer activity. All production systems remain fully operational.

Our teams are actively working to restore the affected demo environment, and we will continue to monitor progress until service has been fully recovered.
Sep 14, 13:29 UTC
Issue affecting foreign exchange quote and trade processing
Postmortem - Read details
Sep 15, 15:37 UTC
Resolved - We have resolved the issue affecting foreign exchange quote and trade processing. Following investigation and recovery activities, services have been fully restored and traffic has been returned to the standard provider configuration.

Quote and trade processing are operating normally, and monitoring has confirmed stable performance across affected currency pairs. We will continue routine monitoring, but no further customer impact is expected.
Sep 14, 09:34 UTC
Monitoring - We have identified the cause of the issue affecting foreign exchange quote and trade processing and have implemented mitigation measures to restore service availability. Trading functionality has been restored and quote requests have been rerouted through an alternative provider while we continue to monitor platform stability.

Customers may continue to experience differences in quote availability for a small subset of currency pairs while traffic remains routed through the alternative provider. Our teams are actively monitoring the service and validating performance before returning to the standard provider configuration.
Sep 11, 16:17 UTC
Investigating - We are currently experiencing an issue affecting foreign exchange quote and trade processing for a subset of currency pairs. To minimise customer impact, traffic has been rerouted to an alternative provider while our teams investigate the underlying issue.

Customers may experience reduced quote availability or delays for some non-major currency pairs. We are actively monitoring the service and will provide further updates as more information becomes available.
Sep 11, 13:57 UTC

Sep 13, 2026

Production Environment - Planned Outage
Completed - The scheduled maintenance has been completed.
Sep 13, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 UTC
Scheduled - The Currencycloud Production environment will be undergoing scheduled maintenance on Sunday September 13th at 00:00 UTC
Aug 6, 08:17 UTC

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Webhook Notification Delays
Postmortem - Read details
Sep 10, 08:57 UTC
Resolved - Webhook notifications are being processed and delivered normally. The backlog of delayed notifications has been fully cleared and service continued to operate throughout the incident.

Engineering has implemented remediation measures and no further delays are expected. We will continue to monitor the service as part of normal operations. No client action is required.
Sep 8, 16:12 UTC
Monitoring - Webhook notifications continue to be processed and delivered, although some clients may still experience delays while recovery activities remain in progress.

Engineering has deployed an additional change designed to reduce database load and improve processing throughput. This update is currently being rolled out and early indicators show backlog volumes continuing to reduce. In parallel, a further corrective change addressing the underlying cause has been identified and is undergoing final review prior to deployment.

We are actively monitoring service performance and backlog reduction as processing returns to normal levels. No client action is required at this time.
Sep 8, 15:21 UTC
Identified - We have identified the cause of delays affecting webhook notification delivery and are implementing a phased remediation plan.

Our immediate priority is to restore normal processing rates and reduce the backlog of delayed notifications. In parallel, Engineering is implementing a corrective change to address the underlying issue and prevent recurrence.

Clients may experience delays in receiving webhook notifications while recovery activities are ongoing. We are actively monitoring progress and will continue to provide updates as service recovers.

No client action is required at this time.
Sep 8, 14:15 UTC
Investigating - We are currently investigating delays affecting the delivery of webhook notifications.

Our teams are actively reviewing the issue and working to restore normal service.

We will provide further updates as more information becomes available.

No client action is required at this time.
Sep 8, 13:51 UTC

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

EUR virtual account creation.
Postmortem - Read details
Sep 8, 10:42 UTC
Resolved - The incident has been resolved. A connector within our service had failed and did not re-establish connectivity. The connector is now running and further investigation to prevent re-occurrence will be carried out.
Sep 5, 05:13 UTC
Investigating - We are currently investigating an issue affecting the functionality to create EUR virtual accounts.
Sep 5, 02:15 UTC
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