Currencycloud Status
All Systems Operational

About This Site

This page shows the status of Currencycloud systems. We encourage you to subscribe to alerts to be kept updated on any issues.

Our platform has 99.99% availability, subject to certain exceptions*. Our aim is that our platform won’t be down for more than 52 minutes a year, or to put it another way, a minute a week, tops. Trust us for a reliable platform that protects your revenue and keeps your customers satisfied.

*We will use all reasonable endeavors to ensure that the Transaction Platform is available 99.99% of the time during each calendar month (“Availability”). Availability excludes unavailability due to:

a) the Client’s breach of the Terms,
b) scheduled maintenance,
c) service interruptions caused by any third-party service provider,
d) the Client’s failure to pay any fee as required under the Commercial Agreement, or
e) a Beyond Reasonable Control Event (described in our Terms of Use).

Information about the availability of the Transaction Platform is available below.


If you have questions please contact support@currencycloud.com

API ? Operational
Payments ? Operational
Conversions ? Operational
Paydirect.io / Direct ? Operational
Notifications ? Operational
Balances ? Operational
Other ? Operational
Hosting Infrastructure Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS lambda-eu-west-1 Operational
AWS lambda-eu-west-2 Operational
AWS lambda-eu-west-3 Operational
AWS route53 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-eu-west-3 Operational
AWS eks-eu-west-2 Operational
AWS eks-eu-west-1 Operational
AWS elasticache-eu-west-1 Operational
AWS elasticache-eu-west-2 Operational
Firewall Operational
Cloudflare Amsterdam, Netherlands - (AMS) Operational
Cloudflare Dublin, Ireland - (DUB) Operational
Cloudflare San Jose, CA, United States - (SJC) Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Recursive DNS Operational
2FA Operational
Twilio Authy 2FA Operational
Twilio Authy App Operational
Email & Communication Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
Google Apps Gmail Operational
Slack Messaging Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
Fetching
Demo API Uptime
Fetching
paydirect.io / direct.currencycloud.com ?
Fetching
direct-demo.currencycloud.com
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www.currencycloud.com
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Past Incidents
Jul 17, 2024

No incidents reported today.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024
Completed - The scheduled maintenance has been completed.
Jul 13, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 13:00 UTC
Scheduled - The Currencycloud DEMO environment will be undergoing scheduled maintenance on Saturday July 13th at 13:00 UTC.

Access will be unavailable during this maintenance window. Payments, conversions and transfers will therefore not be able to be created.

We are sorry for any inconvenience this may cause you and we aim to keep any disruption to a minimum.

Jul 3, 14:13 UTC
Jul 12, 2024
Resolved - Incident resolved. No payments were delayed.
Jul 12, 22:52 UTC
Investigating - We are currently investigating this issue.
Jul 12, 18:50 UTC
Resolved - This incident has been resolved.
Jul 12, 09:46 UTC
Investigating - We are currently investigating an issue affecting local SEK and DKK payment processing.
Jul 11, 09:23 UTC
Jul 11, 2024
Jul 10, 2024
Resolved - The incident has been resolved. We are now able to process SEK local payments. Delayed payments have completed or will complete tomorrow. We apologise for the inconvenience caused.
Jul 10, 12:53 UTC
Investigating - We are currently investigating an issue affecting local SEK payments.
Jul 9, 10:47 UTC
Jul 9, 2024
Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.