Currencycloud Status

All Systems Operational

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You can view the latest status of Currencycloud systems from this page. We encourage you to subscribe to alerts if you want to be kept updated on any issues.

If you have questions please contact support@currencycloud.com

API Operational

Payments Operational

Conversions Operational

Paydirect.io / Direct Operational

Notifications Operational

Balances Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Uptime

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paydirect.io / direct.currencycloud.com

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www.currencycloud.com

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Past Incidents

Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

Issue processing SWIFT payments

Resolved - This incident has been resolved.
Oct 11, 14:15 UTC

Monitoring - A fix has been implemented and we are currently monitoring the service. Only the currencies previously highlighted missed today's cut off times. Apologies for any inconvenience caused.
Oct 11, 13:59 UTC

Update - We are continuing to investigate this issue.
Oct 11, 12:44 UTC

Update - We are continuing to investigate and have identified a probable cause of the issue. Currently the impact for payment completion today due to cut off times is to following currencies: CHF,DKK,NOK,SEK,ZAR for payments made after 09:30 BST. These will now complete on Monday.
Oct 11, 11:00 UTC

Investigating - We are currently investigating an issue with processing SWIFT payments. Further updates to follow asap.
Oct 11, 10:40 UTC

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

Delay updating EUR balances

Resolved - The fix has been confirmed as successful and service restored to normal. Apologies for any inconvenience caused by the delay.
Oct 4, 12:32 UTC

Monitoring - A fix has been implemented, however funds sent between 16:30 on 3rd October and 10:00 on 4th October will see corresponding balance updates delayed until Monday morning.

We will continue to monitor the service before resolving the issue.
Oct 4, 12:02 UTC

Identified - We are currently experiencing delays in updating customer EUR balances due to a collections issue with a banking partner who we are working with to resolve as soon as possible.
Oct 4, 08:52 UTC

Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.

Sep 30, 2019

No incidents reported.