Service Under Maintenance

About This Site

This page shows the status of Currencycloud systems. We encourage you to subscribe to alerts to be kept updated on any issues.

Our platform has 99.99% availability, subject to certain exceptions*. Our aim is that our platform won’t be down for more than 52 minutes a year, or to put it another way, a minute a week, tops. Trust us for a reliable platform that protects your revenue and keeps your customers satisfied.

*We will use all reasonable endeavors to ensure that the Transaction Platform is available 99.99% of the time during each calendar month (“Availability”). Availability excludes unavailability due to:

a) the Client’s breach of the Terms,
b) scheduled maintenance,
c) service interruptions caused by any third-party service provider,
d) the Client’s failure to pay any fee as required under the Commercial Agreement, or
e) a Beyond Reasonable Control Event (described in our Terms of Use).

Information about the availability of the Transaction Platform is available below.


If you have questions please contact support@currencycloud.com

API Operational
Payments Operational
Conversions Operational
Paydirect.io / Direct Operational
Notifications Operational
Balances Operational
Confirmation of Payee Operational
Other Operational
Hosting Infrastructure Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS lambda-eu-west-1 Operational
AWS lambda-eu-west-2 Operational
AWS lambda-eu-west-3 Operational
AWS route53 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-eu-west-3 Operational
AWS eks-eu-west-2 Operational
AWS eks-eu-west-1 Operational
AWS elasticache-eu-west-1 Operational
AWS elasticache-eu-west-2 Operational
Firewall Under Maintenance
Cloudflare Amsterdam, Netherlands - (AMS) Under Maintenance
Cloudflare Dublin, Ireland - (DUB) Operational
Cloudflare San Jose, CA, United States - (SJC) Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Recursive DNS Operational
2FA Operational
Twilio Authy 2FA Operational
Twilio Authy App Operational
Email & Communication Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
Slack Messaging Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 23, 2026

No incidents reported today.

May 22, 2026
Clients experiencing Multiple Invalid SCA Error
Resolved - The issue affecting errors when creating payments or logging in have been resolved.
Service restored to expected behaviour.
We apologize for any inconvenience this may have caused.
May 22, 05:35 UTC
Monitoring - Some clients experienced errors when creating payments or logging in due to issues with authentication checks. The issue was linked to a recent service change that affected how authentication requests were processed, but this has now been rolled back, and systems are stable with no repeated errors seen. We are currently confirming recovery with affected clients and continuing to monitor for any further issues.
May 22, 01:18 UTC
Investigating - We are currently investigating an issue causing some clients to receive Invalid SCA errors. Some clients experienced errors when creating payments or logging in due to issues with authentication checks. The issue was linked to a recent service change that affected how authentication requests were processed, but this has now been rolled back, and systems are stable with no repeated errors seen. We are currently confirming recovery with affected clients and continuing to monitor for any further issues.
May 22, 01:02 UTC
May 21, 2026

No incidents reported.

May 20, 2026
Issue affecting local EUR payments
Resolved - The issue affecting local EUR payments has now been resolved, and services are operating normally.

The disruption was caused by an industry wide EBA incident impacting SEPA Instant (RT1) processing, which has now been fully restored.

Payments can now be processed as expected. Customers with previously failed payments may need to resubmit their transactions.
We will continue to monitor the service to ensure stability.

Thank you for your patience, and we apologise for any inconvenience caused.
May 20, 09:38 UTC
Identified - The issue affecting SEPA Instant payments has been identified.
Some local EUR payments may continue to experience delays, rejections, or failures while the external provider works to restore service.
We are continuing to monitor the situation and will provide further updates as more information becomes available.

Thank you for your patience, and we apologize for any inconvenience caused.
May 19, 18:11 UTC
Investigating - We are currently investigating an issue affecting SEPA Instant payments, which may cause some local EUR payments to fail.
Our teams are actively investigating the issue and working to restore normal processing as quickly as possible.

Thank you for your patience, and we apologize for any inconvenience caused.
May 19, 17:22 UTC
May 19, 2026
Delay in Creating EUR and USD Accounts in DEMO Environment
Resolved - This incident has been resolved.
May 19, 08:51 UTC
Monitoring - The issue that may have caused delays or missing details during the creation of some EUR and USD accounts in the DEMO environment has been identified and mitigated.

Our teams are continuing to monitor the service to confirm normal processing has resumed.

Thank you for your patience, and we apologize for any inconvenience caused.
May 18, 20:14 UTC
Investigating - We are currently investigating an issue causing delays or missing details during the creation of some EUR and USD accounts in the DEMO environment.

Our teams have implemented a fix to improve processing, and new account creations are now progressing as expected.

We are continuing to monitor the situation and will address any remaining affected accounts.
Thank you for your patience, and we apologize for any inconvenience caused.
May 18, 17:05 UTC
May 18, 2026
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026
Platform Maintenance
Postmortem - Read details
May 13, 08:15 UTC
Resolved - This incident has been resolved.
May 10, 04:18 UTC
Monitoring - The planned platform maintenance has been extended.
May 10, 03:49 UTC
Production Environment - Scheduled Failover
Completed - The scheduled maintenance has been completed.
May 10, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 00:00 UTC
Update - The Currencycloud Production environment will be undergoing scheduled failover on Sunday May 10th at 00:00 UTC

Access will be unavailable during the failover process. Payments, conversions and transfers will therefore not be able to be created.

During the failover access will be unavailable for approximately 1 hour.

Access will be restored briefly for approximately 30 minutes, before we fail back to our live environment, during this fail back process access will be unavailable again for approximately 1 hour.
Apr 21, 14:48 UTC
Scheduled - The Currencycloud Production environment will be undergoing scheduled maintenance on Sunday May 10th at 00:00 UTC
Mar 24, 15:17 UTC
May 9, 2026

No incidents reported.

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