CHF Intermittent Payment Issue
Incident
Report for Currencycloud
Postmortem
Summary
Between 8 and 9 October 2025, our network partner experienced an issue affecting a small subset of CHF (Swiss Franc) payment notifications. While all CHF payments processed successfully and on time, some customers did not receive the corresponding payment notifications as expected.
The issue was quickly identified and confirmed to be related to notification delivery only, no impact occurred to the underlying payment processing. A fix was implemented within 24 hours, and we continued monitoring closely to ensure no recurrence.
Monitoring confirmed the issue was fully resolved, with no further customer impact.
We apologise for any inconvenience caused and appreciate your patience as we worked to resolve this promptly.
Resolved
CHF payment notifications are being received as per expected behaviour.
All payments have been processing as expected, no delays encountered
All payments have been processing as expected, no delays encountered
Monitoring
CHF payment notifications are now being received. A slight delay remains for a small number of transactions, and we are continuing to monitor the situation closely with our payment partner.
All payments are processing as expected.
All payments are processing as expected.
Identified
The issue has been identified as affecting notifications for CHF (Swiss Franc) currency payments, confirmed all payments are processing as expected.
We are currently working with our payment partner to investigate the root cause and implement a resolution. We will provide updates as new information becomes available.
We apologise for any inconvenience and thank you for your continued patience.
We are currently working with our payment partner to investigate the root cause and implement a resolution. We will provide updates as new information becomes available.
We apologise for any inconvenience and thank you for your continued patience.
Investigating
We are currently investigating intermittent issues affecting CHF (Swiss Franc) currency payments processed via one of our network payment partners. The issue was first identified on 8 October 2025 and has been occurring sporadically since that time.
We are actively working with our payment partner to identify the root cause and implement a fix as soon as possible. We will continue to provide updates here as more information becomes available.
We apologise for the inconvenience and appreciate your patience as we resolve this issue.
We are actively working with our payment partner to identify the root cause and implement a fix as soon as possible. We will continue to provide updates here as more information becomes available.
We apologise for the inconvenience and appreciate your patience as we resolve this issue.
This incident affected: Payments.
