Overview

On Thursday 9th January a change to the date format within the ‘accounts API’ service resulted in a backlog of instructions on route to transaction screening.

We invoked a status page in effort to promptly notify clients of potential delays in payment processing.

The backlog was mitigated through retriggering the transaction processing task and the change in format was reverted, promptly which addressing new requests.

Client Impact

All instructions processed successfully as per their value date.

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