Overview

On Thursday 9th January following the introduction of a recent configuration change our internal monitoring controls alerted due to a spike in web-hook error responses.

Investigation identified that a number of ‘Transfer Completed’ notifications were not being issued due to a ‘null’ response. A fix was implemented which immediately addressed any new instructions.

Impact analysis commenced to identify and retrigger all non-processed notifications. Which was completed successfully on Friday 10th January.

Client Impact

All instructions received on 9th January were processed successfully as per value date, a number of transfer complete notifications were delayed by 1 day

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