Cause and Impact

On Tuesday 26 November 2024, one of our banking network partners experienced a technical issue with a hardware component in their payment transaction system which resulted in a momentary loss of connectivity. Upon return, the impacted hardware component was unable to accept inbound funding transactions.

To mitigate further client impact and avoid possibility of duplication, a small amount of submission files issued by Currencycloud were failed back to clients under automatic notification.

Remediation

A prompt resolution was achieved returning the service to expected behaviour on Thursday 28 November 2024. Funding successfully credited allowing sufficient balance for customer impacted payments value dated 27 November to process with a one-day delay.

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