Operational Delays to Manual Processing Activities
Incident
Report for Currencycloud
Postmortem
Overview
On 20 July 2026, we experienced an internal systems issue that affected access to certain operational tools. The issue was identified and resolved by our teams and service providers, with service subsequently restored
Customer Impact
There was no material impact to customer-facing payment services. Following review, no critical customer processes or services were missed during the incident.
Root Cause
The issue originated within an internal technology service used to support operational access. Corrective actions were implemented and service was restored.
Currencycloud Confidential
Resolved
The issue has been identified and resolved, and services are operating normally.
Our teams have validated recovery and continue to monitor the environment to ensure ongoing stability.
At this time, we do not expect any impact or delays.
Thank you for your patience while we investigated and resolved the issue.
Our teams have validated recovery and continue to monitor the environment to ensure ongoing stability.
At this time, we do not expect any impact or delays.
Thank you for your patience while we investigated and resolved the issue.
Investigating
We are currently investigating an issue affecting internal access systems used by operational teams.
Whilst payment processing services remain available, some manually processed activities, including funds allocation, sender verification and investigation-related requests, may experience delays.
Our teams are actively working to restore full service and we will continue to provide updates as available.
Whilst payment processing services remain available, some manually processed activities, including funds allocation, sender verification and investigation-related requests, may experience delays.
Our teams are actively working to restore full service and we will continue to provide updates as available.
This incident affected: Payments and Other.