Processing delays TRY, CHF & MXN local payments

Overview 

On 5 June 2026, a technical change in our production environment affected how the status of some local payments in TRY, CHF and MXN was displayed. 

This lasted approximately 6 hours, during which some payments appeared to be delayed because their status was not updating as expected. 

The situation was resolved through a service update, after which normal processing resumed. A follow‑up remediation was completed to ensure all affected payments reflected the correct final status. 

Client Impact 

During this period, some customers may have seen their payments remain in a “submitted” status for longer than expected. 

We want to reassure you that payments continued to be processed successfully by our network providers, and funds were transferred as normal. 

The impact was limited to how payment statuses were displayed in the platform. All affected payment statuses have since been corrected, and no action is required from customers. No data integrity concerns were identified. 

Root Cause 

This was related to a recent application update affecting how payment status messages are handled. 

As a result, some status updates from external network providers were not reflected correctly in the platform. 

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