Overview

On 21 May 2026, we identified an issue in the production environment that impacted payment validation and authentication flows. A small number of clients experienced errors when attempting to complete payment-related actions and multi-factor authentication (2FA).
Corrective actions were implemented to address the issue, and normal system behaviour was re-established within 3 and a half hours, following stability checks and confirmation that systems were operating as expected.

Client Impact

During the incident, clients may have experienced:

· Errors when attempting to create or validate payments
· Issues completing authentication using 2FA methods
· Intermittent disruption within payment workflows

The impact was limited to a subset of clients, while other payment and authentication activities continued to process successfully. No data integrity issues were identified. Clients were not required to take any action.

Root Cause

The issue was caused by a recent change within a supporting service involved in payment validation and authentication processes.
This resulted in unexpected behaviour when handling certain requests, which led to errors affecting dependent payment and authentication flows.

Currencycloud Confidential