Transaction Delays
Postmortem
Overview
On 16 June 2026, we identified an issue affecting our transaction screening service, which resulted in a temporary disruption to compliance checks required before payments and collections can be processed. During this period, new transactions requiring screening were unable to progress and were held in a queued state until the service was restored. The issue was resolved with 2 hours, with full recovery achieved and transaction processing returning to normal.
Client Impact
During the incident window, some payments and collections experienced delays as they were temporarily unable to complete required compliance checks.
All impacted transactions were processed successfully following recovery, with only a small number of payments ultimately delayed beyond their intended processing date and no data integrity or financial impact.
Root Cause
The incident was caused by a database-related issue introduced during a routine system update, which temporarily impacted the performance of the screening service and led to a short disruption in processing.
Currencycloud Confidential
Resolved
Our teams have worked through the disruption and normal service has been restored, although a small number of transactions may still experience minor delays while final processing completes.
We apologise for any inconvenience caused and thank you for your patience while we resolved this issue.
Monitoring
While processing continues to recover, some delays may still be experienced as we return to normal service. All queued transactions are being handled automatically, and no client action is required.
We will continue to monitor the situation closely and provide further updates as needed.
Identified
Our teams have identified the affected component and are actively working to restore normal processing as quickly as possible. Transactions are being safely held and will be processed once the issue is resolved.
We will continue to provide updates as more information becomes available.