Issue affecting local EUR payments
Postmortem
Overview
On 19 May 2026, an external industry-wide issue was identified affecting local EUR payments, where a sub-set of payments failed with the failure reason “RJCT reason: Technical problem. Try again.” The external issue was subsequently resolved, internal impact analysis was completed, and the incident was formally marked as resolved. Services returned to normal, and local EUR payments could be processed as expected.
Client Impact
During the incident, a subset of payments were failed back to the Client due to a Euro central bank clearing issue.
All affected payments failed back to the remitter account. Customers with previously failed payments may need to resubmit their transactions.
Root Cause
The issue was caused by an industry-wide disruption affecting external clearing infrastructure used for SEPA Instant / RT1 processing.
Currencycloud Confidential
Resolved
The disruption was caused by an industry wide EBA incident impacting SEPA Instant (RT1) processing, which has now been fully restored.
Payments can now be processed as expected. Customers with previously failed payments may need to resubmit their transactions.
We will continue to monitor the service to ensure stability.
Thank you for your patience, and we apologise for any inconvenience caused.
Identified
Some local EUR payments may continue to experience delays, rejections, or failures while the external provider works to restore service.
We are continuing to monitor the situation and will provide further updates as more information becomes available.
Thank you for your patience, and we apologize for any inconvenience caused.
Investigating
Our teams are actively investigating the issue and working to restore normal processing as quickly as possible.
Thank you for your patience, and we apologize for any inconvenience caused.