Overview

On 18 May 2026, we identified an issue in the DEMO environment that caused delays and incomplete details during the creation of some EUR and USD test accounts.
Our teams investigated and implemented a fix to address the underlying issue, restoring normal account creation performance within 2 hours. Full service was stabilised once processing backlogs were cleared and system behaviour returned to expected levels.

Client Impact

During the incident, clients may have experienced delays in test account creation, with some accounts taking longer than expected to be fully provisioned. In certain cases, account details may not have been immediately available.
The issue was limited to the DEMO environment. No transactions, funds, or data were impacted, and all affected accounts were successfully processed once the issue was resolved. No action was required from clients.

Root Cause

The issue was caused by an internal processing error that resulted in duplicate account identifiers being generated. This led to repeated processing attempts and delays within the test account creation workflow until the issue was identified and resolved.