AUD Trading Availability

Overview
AUD availability was temporarily reduced, which resulted in short-term restrictions on AUD trading. Balances were later restored through planned settlement sweeps and supporting operational actions.

Client Impact
A number of clients were unable to book trades involving AUD sales, while all other supported currencies and payout services operated normally. A small set of clients was affected, and expectations were managed through proactive status page updates.

Root Cause
Liquidity was temporarily constrained due to gaps in the safeguards designed to maintain adequate balance levels under unusual trading conditions. Existing monitoring and alerting did not surface the depletion early enough to prevent temporary unavailability.

Remediation
Liquidity was promptly restored through settlement sweeps and interim manual actions while trading availability was monitored. Additional controls and improved real-time checks were initiated to prevent recurrence.

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