Delay to local DKK payments
Postmortem
Overview
On June 27, 2026, we identified an issue affecting a subset of DKK local payments, where a sweep submitted to a network partner was not successfully processed, resulting in delays to associated payments.
The incident was fully resolved on June 29, 2026, following successful processing of the sweep by the network partner and completion of the impacted payments.
Client Impact
A subset of customers experienced delays to DKK local payments. Once the outstanding sweep was processed, impacted payments were completed. No customer action was required.
Root Cause
An external network partner did not process a funding sweep within the expected timeframe. As a result, associated payments remained pending until confirmation of the sweep was received. Processing resumed once the sweep was completed.
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Resolved
We are continuing to work with the partner to understand the root cause and prevent recurrence.
Investigating
This is resulting in delays to affected payments, and our teams are actively working with the partner to validate and progress resolution.
Further updates will follow.