Overview

On 10 May 2026, we carried out planned maintenance on our as part of our ongoing efforts to maintain and improve reliability. This activity involved a controlled failover and failback process.

During this time, access to the platform was intermittently unavailable. While the maintenance was completed successfully, it took longer than originally expected (00:00 – 02:00). Full service was restored at 04:18 UTC, once stability checks were completed.

Client Impact

During the maintenance window, clients experienced temporary interruptions when accessing the platform, including delays or inability to create payments, conversions, and transfers, as well as disruptions to API and integration services. Despite these interruptions, all funds and data remained completely safe, no transactions were lost or altered, and normal service resumed once maintenance was completed without any action required from clients.

Root Cause

This was a planned maintenance activity, not a system issue. However, the overall duration was longer than expected due to additional time needed to complete the failover process and perform thorough system checks before fully restoring access. These additional checks were necessary to ensure the platform was stable and operating normally before bringing all services back online.

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