The issue affecting customer report downloads has now been resolved. Customer report downloads are returning data as expected following mitigation work and completion of a historical data resync.
We will continue to monitor the service to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
Posted Oct 29, 2026 - 17:24 UTC
Investigating
We are investigating an issue affecting customer report downloads. Some clients may experience downloaded reports appearing empty despite data being visible within the platform.
Our team is actively investigating and working to restore normal functionality as quickly as possible. As a temporary workaround, clients may be able to access the required information directly from the report results displayed on-screen.
No action is required at this time. We will continue to provide updates as more information becomes available.